Social Media Analyst

OpenAI • San Francisco, CA

7h

About The Position

As Social Media Analyst, Rapid Response you will be responsible for continuous monitoring of social and media platforms for OpenAI and senior executive mentions, emerging narratives, and reputational risk. This role is designed for someone who is very online, deeply fluent in the dynamics of modern social platforms, and capable of identifying signals early — often before issues reach mainstream awareness. The Social Media Analyst will sit on our social media team within marketing and work closely with our strategic response team in communications. You will play a critical role in ensuring leadership has confidence that emerging issues are being identified and evaluated in real time. Your primary responsibility will be signal detection, narrative analysis, and escalation judgment, not drafting responses. You will translate high-volume online conversation into clear insight for internal stakeholders, helping the organization understand what is happening, how quickly narratives are evolving, and whether escalation is required. In this role, you will be responsible for:

Requirements

• Are deeply fluent in social media ecosystems and online discourse dynamics
• Spend significant time monitoring and understanding how narratives move across platforms
• Have strong platform literacy across major social networks and digital communities
• Have experience in social listening, media monitoring, intelligence analysis, or issues management
• Are analytically sharp and able to separate signal from noise in high-volume information environments
• Understand how narratives spread, accelerate, and influence perception online
• Have strong judgment about when something matters and how to present information to executives
• Prefer analysis, monitoring, and synthesis over creative editorial or community engagement on social
• Are comfortable operating in high-velocity environments where decisions must be made quickly

Responsibilities

• Continuously monitor social platforms, forums, influential voices, and media for OpenAI, our product suite, and senior executive mentions
• Track emerging narratives, coordinated campaigns, and reputational risk signals across online ecosystems
• Maintain situational awareness across major platforms including X, Reddit, TikTok, YouTube, LinkedIn, and emerging channels
• Identify early signals that may develop into reputational or policy issues
• Assess narrative velocity, amplification patterns, and potential impact across platforms
• Distinguish between organic conversation, coordinated campaigns, and algorithmically amplified narratives
• Translate noisy, fast-moving online conversations into concise insights then produce short internal briefs, alerts, and summaries that enable shared situational awareness across teams
• Surface patterns and recurring narratives that may require proactive response or narrative strategy
• Flag emerging issues to the Strategic Response team with clear context, risk assessment, and recommended next steps
• Track narrative evolution during active issues and identify inflection points requiring leadership awareness
• Ensure executives and partners have visibility in real time
• Develop dashboards and analytical views of social conversation, narrative clusters, and sentiment shifts
• Generate periodic insights about ongoing conversations and trends
• Contribute to the development of monitoring playbooks, escalation thresholds, and issue classification frameworks
• Support post-incident reviews and lessons learned to improve detection and response systems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees