Social Media Specialist, North America

Social Element

1d•Remote

About The Position

Founded 23 years ago, we're a leading global full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. Now, we're on the lookout for a passionate Social Media Specialist to work on a leading brand in the world of heavy machinery and innovation. As a Social Media Specialist you will join a team of community management specialists as the voice of our clients’ brand and a driving force in developing and growing online communities.

Requirements

Passionate and curious about social media, with an eye for trends and a love of internet culture.
Possesses excellent written and verbal communication skills, with flawless spelling, grammar, and proofreading.Creative and adept at crafting engaging copy based on the client’s brand and tone of voice.
Conscientious about attention to detail with the ability to multitask, prioritize, and balance multiple projects effectively without missing deadlines.
Strong collaborator and team player who does not hesitate to support the team, department, agency, and clients. Able to build and nurture relationships internally and externally.
Proactive problem solver who anticipates issues and identifies opportunities for increasing effectiveness and efficiency. Finds and implements solutions with minimal supervision.
Commitment to excellence - developing high-quality work, taking full ownership of job responsibilities, and working non-standard hours when necessary.
Takes pride in what we do, what we create, within Social Element and in our community.
Proven experience in online customer support, social media moderation or engaging with social media communities on behalf of brands on social
Working knowledge of social media platforms, including Instagram, Facebook, TikTok, Twitter, and YouTube, and their audiences.
A personal Facebook account is required as this is how we connect to our clients pages.

Nice To Haves

Client facing experience is advantageous
Any experience working with B2B or within logistics industries sought after!

Responsibilities

Day-to-day social media community management, engaging with consumers, and communities on behalf of the brand across social channels.
Actively engage with consumers 1:1, managing responses to questions, concerns, and general brand love.
Be on the pulse of what’s new in social; knowledgeable about social platforms capabilities and offerings (including Facebook, Twitter, Instagram, and TikTok).
Assist in revising engagement tactics and recommendations to clients in response to platform developments.
Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
Line Management of hourly team members, including training and onboarding team members and ensuring team members are up to speed on the latest tools and trends.

Benefits

100% Remote working
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Paid Sick time off
Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
FSA & HSA Options, with employer contribution to HSA on select plans
401k with employer matching
Employer Paid Long-Term/Short-Term Disability
Enhanced family friendly policies
Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.
Wellbeing Support
3 x Wellbeing Days
Flexible Fridays (Working half day)