Spa Manager

Scents of Serenity Organic Spa•Richmond, VA

About The Position

At Scents of Serenity, we are more than an organic spa - we are a sanctuary built on intention, integrity, and genuine care. Built on the belief that true luxury is found in the balance of expertise, intention, and results, we exist to create an environment where skilled therapists and estheticians blend luxurious spa experiences with deep, intentional care. Every detail of our spa - from the products we carefully choose to the way we serve one another - is guided by respect for the mind, body, and spirit. We believe exceptional experiences begin behind the scenes, with leaders who uplift their teams, lead with humility, and understand that when people are valued, excellence naturally follows. We are seeking an experienced and purpose-driven Spa Manager to guide the daily operations and continued growth of Scents of Serenity. This role seeks a confident, hands-on leader with a strong background in spa or hospitality management who leads with integrity, supports their team with intention, and sets clear expectations through example. The Spa Manager plays a vital role in shaping both the guest experience and the internal culture of the spa. This position requires a leader who values professionalism, mutual respect, and healthy boundaries between management and staff, fostering an environment built on trust and accountability. A successful candidate understands the importance of collaboration across all locations, works as a unified team player, and consistently acts in the best interest of the spa. Through thoughtful leadership, operational excellence, and a people-centered approach grounded in clear boundaries, the Spa Manager ensures that the mission, vision, and standards of Scents of Serenity are upheld while cultivating a workplace where team members feel supported, respected, and empowered to succeed.

Requirements

Previous experience as a Spa Manager or Assistant Spa Manager is required
Demonstrated success managing large teams in a fast-paced spa or wellness environment
Strong understanding of spa operations, KPIs, scheduling, inventory, and financial controls
Proven leadership skills with the ability to coach, motivate, and hold teams accountable
Experience balancing supportive leadership with clear professional boundaries
Excellent communication, organization, and problem-solving skills
Leads by example with integrity, consistency, and professionalism
Practices servant leadership
Maintains professional boundaries while fostering a respectful, supportive team environment
Demonstrates sound judgment and discretion in manager–employee relationships
Upholds a leadership presence rooted in fairness, consistency, and accountability
Comfortable making data-driven and people-focused decisions
Understands that accountability and support go hand in hand

Responsibilities

Lead, coach, and support front desk staff and service providers through consistent one-on-ones and ongoing coaching
Conduct regular performance check-ins and provide clear, constructive feedback
Facilitate onboarding, training, and continued education for team members
Lead and organize team meetings that align staff with goals, expectations, and standards
Maintain appropriate managerial boundaries while fostering a supportive and respectful team culture
Monitor calls and provide feedback to ensure professionalism, education-based communication, and exceptional client care
Oversee daily spa operations to ensure efficiency, consistency, and high standards
Assess and analyze KPI reports, operational metrics, and performance data
Run reports related to sales, productivity, staffing, and guest experience
Manage staff schedules and time-off requests to ensure appropriate coverage and balance for the team
Ensure compliance with health, safety, and facility standards at all times
Achieve sales goals through a non-aggressive, educational sales approach
Coach the team on consultative conversations focused on client needs rather than pushy selling
Support front desk and service providers in creating seamless, high-quality client experiences
Address client concerns proactively, including reaching out to dissatisfied clients and resolving issues professionally
Manage inventory levels, ordering, and controls to minimize waste and maintain service readiness
Oversee expense management and support budgeting efforts
Monitor product usage and retail performance in alignment with business goals
Contribute ideas and initiatives to support spa growth and operational improvements
Partner with ownership and leadership on process improvements, training strategies, and performance goals
Maintain a forward-thinking mindset focused on sustainable growth and team success