Spvsr Patient Scheduling

Riverview Health • Noblesville, IN

1d

About The Position

The Supervisor Patient Scheduling oversees the day-to-day activities of the scheduling office. This position is responsible for supervising staff and workload to ensure that work is performed accurately and timely. The Supervisor serves as a subject matter expert, assisting staff with resolving issues and enhancing processes.

Requirements

• High school diploma or GED
• Three (3) years of experience working in patient access or similar role.

Nice To Haves

• Associates degree or higher
• Three (3) years of experience working in patient access or similar role with at least one (1) year being in a supervisory position.
• Experience supervising remote staff.

Responsibilities

• Hire, onboard, and manage the performance of assigned team members.
• Analyze call volumes and work queues and distributes work to ensure all work is performed timely and accurately.
• Perform a wide range of complete duties related to scheduling patient appointments and services.
• Monitor work queues, reports, dashboards and KPIs to ensure the team is meeting expectations and goals are reached or surpassed.
• Reviews procedures and practices for streamlining or automation, cost savings and operational improvements.
• Adhere to all department and organization policies and procedures as well as all state and federal laws and requirements.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED