Sr IT Application Support Specialist

Molson Coors • Milwaukee, WI

15h • Hybrid

About The Position

In the role of the Sr IT Application Support Specialist working in Milwaukee, WI you will be part of the Information Technology team and report to the Sr. Mgr of Apps Support. You will be responsible for internal, and 3rd party delivered IT application support services within a business unit in a mixed cloud environment utilizing AWS, SAP RISE and Azure. This is an important role in our Platforms & Enterprise Technology organization and responsible for ensuring IT services delivered to our business are both efficient & effective. At Molson Coors, IT services are delivered through multiple managed service providers. These IT services support critical business operations and directly affect make-ship-sell beer processes, as such this role has significant responsibility in ensuring the services delivered from those outsourced providers operate without issue.

Requirements

• You have a bachelor’s degree in Information Technology OR equivalent experience.
• You have at least 6 years experience in IT, 2-4 years in application operations, development or delivery, 1-2 years in service delivery type roles.
• You have experience supporting complex systems in an AWS Cloud environment.
• You bring extensive experience with managing outside service providers, plus application development and delivery technical skills.
• You communicate persuasively and effectively, both orally and in writing.
• You take accountability for results – acting with integrity and honoring commitments.
• You have a thirst for learning – you are always looking for ways to learn and help one another grow.
• You exhibit our core values.

Nice To Haves

• You have AWS cloud certification (preferred).
• You understand solution delivery processes with knowledge of the solution development lifecycle and typical problems associated with the implementation of information technology solutions (preferred).
• You have experience with SAP and/or Application Management in the cloud (strongly preferred).

Responsibilities

• Oversight of third parties to ensure the effective running of IT applications in a business unit, including activities associated with the monitoring, analysis, and reporting of application service provider performance versus SLAs, ensuring consistent adherence to, and proper execution of, agreed policies and procedures by all parties.
• Address service delivery application outages, incidents and ensure proactive plans are in place to identify and fix root cause analysis findings, following agreed change control and release management processes.
• Coordinate with environment management in the patching and maintenance of the application portfolio under management.
• Educate and work closely with key regional IT and business stakeholders to understand their application support needs & activities as well as communication on critical application issues.
• Act as the key escalation point person for IT service delivery concerns from the business and IT management for a Business Unit.
• Ensure all business unit impacts are identified, discussed, and communicated to the appropriate leadership teams as part of the service delivery and reporting cycle.
• Shared responsibility for the process of management, monitoring and prioritizing business unit application enhancement requests, patches and upgrades.
• Work closely with project teams, application and service transition management to ensure that new services, applications, projects brought into the production environment are supportable and do not adversely impact the Business Unit's critical core processes and systems.

Benefits

• Flexible work programs that support work-life balance, including a hybrid work model of 4 days in the office
• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, retirement plan options with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level