Sr. Learning & Development Manager

KCU • Bremerton, WA

4h • $104,010 - $130,000 • Hybrid

About The Position

Kitsap Credit Union is searching for a Sr. Learning & Development Manager to work hybrid out of our corporate Bremerton office. The Sr. Learning & Development Manager (Sr. L&D Manager) is a key enterprise educator responsible for designing, developing, and delivering high-impact leadership, professional development, and enterprise-wide learning programs. This role blends deep instructional design expertise, advanced facilitation skills, leadership development experience, and strong program management. The Sr. L&D Manager partners closely with leaders across Retail, Back Office, and Human Resources to ensure learning initiatives strengthen organizational capability, support career progression, and align with Kitsap Credit Union’s strategic goals. This role also supports the Manager, Instructional Designer, Organizational Learning Specialists, and L&D Operations Specialist through mentorship, collaboration, and subject-matter leadership. This position plays a critical role in delivering executive and manager-level training, enhancing leadership readiness across the organization, and ensuring L&D programs drive measurable business outcomes.

Requirements

• Advanced facilitation skills, including the ability to deliver engaging in‑person and virtual learning at the leadership level.
• Strong instructional design capabilities for complex, blended learning programs.
• Ability to consult with leaders to identify development needs and recommend learning solutions.
• Strong program management skills, including planning, execution, and evaluation.
• Solid understanding of leadership development, coaching techniques, and organizational change principles.
• Ability to mentor and support other L&D team members.
• Strong written and verbal communication skills, including executive‑ready materials.
• Ability to analyze evaluation data and apply insights to improve learning effectiveness.
• Bachelor’s degree in Education, Organizational Development, Human Resources, Psychology, or related field, or equivalent experience.
• 5+ years of experience designing, developing, and delivering enterprise learning programs.
• 5+ years of experience facilitating at the supervisor, manager, and executive levels.
• Strong understanding of adult learning theory, coaching practices, and leadership development methodologies.
• Demonstrated ability to manage cross-functional projects and partner with senior leaders.
• Excellent interpersonal, verbal, and written communication skills.
• Strong program management, prioritization, and organizational skills.
• Experience managing multiple initiatives simultaneously with high accuracy.
• Strong proficiency with MS Office, virtual meeting tools, and learning technology platforms.

Nice To Haves

• Experience in financial services, credit unions, or similarly regulated environments.
• Experience with LMS administration and course authoring tools such as Articulate 360.
• Background in process improvement and change management.
• Professional certifications such as APTD, CPTD, or leadership coaching certifications.
• Demonstrated experience designing leadership programs or succession development curricula.

Responsibilities

• Leadership & Professional Development Programs Design, develop, and deliver leadership development programs for supervisors, managers, and high-potential employees.
• Create and facilitate workshops on coaching, communication, performance management, change readiness, and leadership behaviors.
• Partner with the Director, L&D to align leadership offerings with strategic priorities and talent development models.
• Coach leaders on effective learning application, reinforcement strategies, and ongoing skill development.
• Instructional Design & Program Development Develop instructor-led, virtual instructor-led, and blended learning experiences aligned with adult learning principles and modern training methods.
• Collaborate with the Instructional Designer to ensure brand consistency, strong learning architecture, and effective evaluation practices.
• Produce high-quality learning assets including guides, QRGs, videos, microlearning, job aids, eLearning modules, and communication materials.
• Serve as a senior design resource for complex, enterprise-level learning initiatives.
• Facilitation & Delivery Excellence Facilitate high-impact in-person and virtual training sessions for leaders and employees across the organization.
• Model best-in-class facilitation for the broader L&D team.
• Support major enterprise initiatives, including change management, cultural programs, DEI training, and organizational rollouts.
• Strategic Consulting & Stakeholder Engagement Conduct needs assessments to identify organizational skill gaps and recommend training solutions.
• Collaborate with business leaders and SMEs across multiple departments to align content with operational realities and performance expectations.
• Advise leaders on learning strategies that support organizational performance, succession readiness, and employee growth.
• Program Evaluation & Measurement Use Kirkpatrick Levels 1–4 to measure program effectiveness and adjust learning experiences based on results.
• Analyze learning data, engagement metrics, and participant feedback to drive continuous program improvement.
• Partner with L&D Operations on dashboards, reporting, and tracking of leadership development initiatives.
• Coaching, Mentoring, & Team Enablement Provide guidance to Organizational Learning Specialists and other team members in facilitation, design, and professional development.
• Serve as a resource and mentor for newer trainers and facilitators.
• Support department-wide capability building through best practices, templates, coaching, and reinforcement.
• Enterprise Collaboration & Special Projects Partner with DEIB Committee members to embed equitable and inclusive practices into program content.
• Support cross-functional projects involving culture, technology adoption, process training, or organizational redesign.
• Assist in selecting vendors, tools, and platforms that enhance leadership development and learning experiences.
• Collaborate with the L&D Operations Specialist on LMS assignments, content updates, and learning paths.
• Learning Technology & Content Governance Support LMS administration by ensuring content accuracy, version control, and appropriate placement within learning pathways.
• Evaluate new technologies and techniques to enhance learning engagement and development.
• Maintain strong technical proficiency in modern tools including virtual facilitation platforms, Microsoft Office, and learning content tools.

Benefits

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal floating day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager