Sr Manager, Learning & Development | Design |

T-Mobile • Frisco, TX

1d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Sr Manager, Learning & Development leads a specialized Training Center of Excellence within the Consumer organization—such as Design, Delivery, Program Management, or Training Technology & Innovation. This role translates Consumer business strategies into learning and development solutions that build workforce capability, confidence, and readiness. The Sr Manager partners cross-functionally with HQ and field teams to identify learning needs, design impactful programs and solutions, and ensure alignment to business priorities. This leader builds strong relationships and feedback systems that drive continuous improvement and ensure learning strategies directly contribute to achieving Consumer business results and exceptional customer experiences.

Requirements

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required)
• 5+ years of progressive experience in learning and development, talent management, or related leadership roles
• Proven experience leading cross-functional teams or managing a learning function such as design, delivery, or program management
• Strong ability to translate business strategy into actionable learning initiatives
• Communication (Required)
• Microsoft Office (Required)
• Training (Required)
• Problem Solving (Required)

Nice To Haves

• 7-10 years Retail or related leadership experience. (Preferred)
• 4-7 years Professional training experience. (Preferred)
• Demonstrated success in influencing leaders and driving measurable business results. (Strongly Preferred)

Responsibilities

• Strategic Alignment & Business Partnership Translates Consumer business strategies and operational goals into learning and development solutions that strengthen workforce capability and readiness. Builds collaborative relationships with HQ and field leadership teams to identify learning needs, align on priorities, and ensure learning strategies directly support key business outcomes. Maintains deep understanding of Consumer business priorities and connects learning efforts to measurable improvements in customer experience and performance.
• People Leadership & Team Development Leads and develops a team of learning professionals across specialized Centers of Excellence. Coaches team members to think strategically, execute with excellence, and deliver scalable, high-impact work. Models inclusive leadership, accountability, and collaboration while fostering continuous growth and professional development.
• Cross-Functional Collaboration & Stakeholder Engagement Partners across functions—such as GTM & Enablement, HR, Operations, Business Strategy, and other L&D teams—to ensure alignment and eliminate silos. Builds feedback systems that connect HQ, field, and learning teams, enabling two-way communication and data-driven insights. Ensures input from learners, leaders, and business stakeholders informs continuous improvement and future strategy.
• Operational Excellence & Project Portfolio Management Oversees a portfolio of learning programs and initiatives that align with Consumer business priorities and deliver measurable results. Establishes clear processes for communication with senior leaders, maintaining visibility into deliverables, timelines, and risks. Conducts business report-outs on project status and adjusts strategies as needed to ensure commitments are met. Drives clarity, focus, and efficiency across workstreams by simplifying processes, setting clear expectations, and enabling teams to execute with speed and precision. Leverages data, partnerships, and automation to optimize outcomes and scale impact across the organization.
• Innovation, Modernization & Continuous Improvement Champions modernization across learning design, delivery, and technology. Encourages experimentation and innovation to enhance scalability, speed to proficiency, and learner engagement. Leverages insights, metrics, and new tools to optimize performance and align to future skill needs.
• Strategic Communication & Leadership Influence Maintains consistent and transparent communication with senior leaders, peers, and cross-functional partners regarding learning initiatives, priorities, and outcomes. Acts as a trusted advisor, representing the Consumer Learning organization’s perspective in enterprise forums. Promotes clarity of purpose, consistency of message, and alignment across all levels of the organization.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager