Sr Manager - Business Solutions

American Express

1d • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
American Express Global Commercial Services (GCS) is a global leader in the commercial payments solutions space and continues to be an exciting and fast-growing business dedicated exclusively to the success of businesses globally. GCS provides a range of Corporate Payments Solutions and other expense management tools to help small, mid and large size companies around the world manage all facets of their business spending.
As a part of the Client Solutioning organization, the Sr Manager - Business Solutions is a part of a team providing commercial insight, consultation, and strategic expertise to deliver customer-centric solutions best tailored to the needs of Corporate SME, Large & Global commercial clients. This role requires a trusted consultant closely aligned with our Account Development and Product organizations, directly supporting sales pursuits with GCS customers throughout sales in the customer lifecycle. This role will be responsible for delivering on a vision for internal and external consulting via account strategies, differentiated value propositions, business solutions and commercial deal proposals to communicate how American Express’ Payment solutions can help transform and optimize their businesses and support their strategic objectives.

Requirements

• Strong consultative, collaborative and influencing skills across all levels. Ability to drive strategy, goal alignment and execution to deliver results; exceptional will to win.
• Extensive working knowledge of procurement, finance and accounts payable functions, processes, and systems, including ERPs and meetings & events and travel management, business processes and systems, competition and corporate marketplace.
• Knowledge of the evolving commercial card payment solution value propositions and financial dynamics of the commercial card business.
• Change management skills, including ability to motivate and lead customers through a change management process.

Nice To Haves

• Bachelors degree in business administration.
• In depth knowledge of the American Express commercial card payment solutions and processes, including vPayment, BTA, reconciliation tools, data feeds and MI tools.
• Strategic thinking and problem-solving skills; ability to analyze and understand business problems and processes, including process mapping.
• Excellent planning skills; ability to manage complex projects in an environment of changing priorities, applying a rigorous planning approach.

Responsibilities

• Support account development teams to optimize programs by identifying the best solution, demonstrating Amex Commercial Services value to clients through sales presentations of Amex value proposition and leading edge solutions
• Expanding and/or retaining new corporate payments business for strategic accounts by leveraging sales, product, technology, procurement, travel and consulting expertise to design a solution that minimizes a customer’s pain points and solves for the customer’s business problems. This will involve providing process and change management consultancy, applying thought leadership and product and country expertise to clients and prospects in order to design appropriate solutions.
• Secure client sign off on their solution design prior to providing an effective transition to the Implementation & Technology Solutions Managers, with comprehensive documentation, to allow the solution to be built and quick ramp up of billings.
• Develop and maintain a broad set of relationships internally within Amex (e.g. Account Management, Global Implementations & Business Solutions, Technology Solutions, Compliance, Product Management, Partnerships, Consulting, Merchant Services, GNS), in order to build and maintain customer satisfaction and loyalty.
• Systematic analyses, reports and tracking of all client engagements to monitor portfolio performance and satisfaction levels.
• Define and support best practices regionally and globally, and share client insights, trends and thought leadership to the Field, Marketing and Product Management along with suggestions for product and process improvements. Customer focused approach; confident and convincing with clients with highly developed sales negotiation and presentation skills

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level