Sr. Manager, Global Partner Programs

Zoom

1d • Remote

About The Position

At Zoom, we are looking for a Global Channel Benefits Manager to design and scale a world-class partner benefits program that supports our global partner and distributor ecosystem. In this role, you will iterate, define, operationalize and own our end to end partner benefits that drive adoption of Zoom products, accelerate partner-led growth, and enhance the overall partner experience. Global Program Strategy & Design Design and evolve Zoom’s global channel benefits framework, aligned with company growth priorities and partner segmentation Define tiered benefits across the partner lifecycle (Authorized, Silver, Gold, Platinum, etc.) Develop scalable benefits including rebates, incentives, MDF, training, certifications, and co-selling opportunities Benchmark against leading SaaS and UCaaS providers to maintain a competitive partner value proposition Program Execution & Operations Own end-to-end implementation of channel benefits programs across AMER, EMEA, and APAC Partner with regional channel and operations teams to ensure consistent rollout and adoption Establish clear program guidelines, policies, and governance models Collaborate with systems teams to operationalize benefits in partner portals and tools Partner Experience & Engagement Ensure partners clearly understand and can easily access their benefits within the Zoom Partner Connect ecosystem Work with Partner Marketing and Enablement to create compelling messaging and campaigns Gather partner feedback and insights to continuously improve benefit offerings Support initiatives that drive partner activation, retention, and growth Cross-Functional Collaboration Partner with Sales, Finance, Marketing, Product, Legal, and Partner Operations teams Align benefits with pricing strategies, promotions, and GTM initiatives (e.g., Zoom Phone expansion, Contact Center growth) Support product launches with partner-facing incentives and enablement benefits Coordinate with finance on budgeting, accruals, and ROI tracking for rebates and MDF Analytics & Performance Management Define and track KPIs such as partner-sourced revenue, influenced pipeline, program adoption, and ROI Build dashboards and own reporting to ensure ROI for Zoom and our Partners Governance & Compliance Ensure benefits programs comply with global financial, legal, and regulatory requirements Manage risk related to incentives, rebates, and partner eligibility Maintain program integrity and transparency across all regions

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or related field preferred (MBA a plus)
• 8 + years of experience in channel programs, partner ecosystems, or incentives management within a SaaS or technology company
• Experience working in global organizations with distributed teams
• Proven ability to design and scale partner programs that drive measurable business outcomes
• Excellent stakeholder management and communication skills

Nice To Haves

• Experience with partner ecosystems similar to Zoom Video Communications
• Familiarity with tools such as Salesforce, Tableau, and incentive management platforms
• Strong analytical mindset with experience in financial modeling and ROI analysis
• Must enjoy and thrive in a fast-paced, high-growth environment

Responsibilities

• Design and evolve Zoom’s global channel benefits framework, aligned with company growth priorities and partner segmentation
• Define tiered benefits across the partner lifecycle (Authorized, Silver, Gold, Platinum, etc.)
• Develop scalable benefits including rebates, incentives, MDF, training, certifications, and co-selling opportunities
• Benchmark against leading SaaS and UCaaS providers to maintain a competitive partner value proposition
• Own end-to-end implementation of channel benefits programs across AMER, EMEA, and APAC
• Partner with regional channel and operations teams to ensure consistent rollout and adoption
• Establish clear program guidelines, policies, and governance models
• Collaborate with systems teams to operationalize benefits in partner portals and tools
• Ensure partners clearly understand and can easily access their benefits within the Zoom Partner Connect ecosystem
• Work with Partner Marketing and Enablement to create compelling messaging and campaigns
• Gather partner feedback and insights to continuously improve benefit offerings
• Support initiatives that drive partner activation, retention, and growth
• Partner with Sales, Finance, Marketing, Product, Legal, and Partner Operations teams
• Align benefits with pricing strategies, promotions, and GTM initiatives (e.g., Zoom Phone expansion, Contact Center growth)
• Support product launches with partner-facing incentives and enablement benefits
• Coordinate with finance on budgeting, accruals, and ROI tracking for rebates and MDF
• Define and track KPIs such as partner-sourced revenue, influenced pipeline, program adoption, and ROI
• Build dashboards and own reporting to ensure ROI for Zoom and our Partners
• Ensure benefits programs comply with global financial, legal, and regulatory requirements
• Manage risk related to incentives, rebates, and partner eligibility
• Maintain program integrity and transparency across all regions

Benefits

• Competitive compensation, benefits, and a flexible work environment
• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level