Sr. Manager, Programs

University of Miami•Miami, FL

About The Position

The Department of Public Health Sciences is currently seeking a full time Sr. Manager, Programs. The Senior Manager, Programs oversees the day-to-day administrative management of assigned program(s) within the department and works to ensure the successful implementation of all initiatives. The incumbent operates with the goal of delivering high quality programs to the University faculty and staff and other key stakeholders. Furthermore, the Senior Manager, Programs serves as the liaison to leadership, faculty, students, and staff. The Sr. Manager, Programs, supports innovation in graduate education, regardless of modality, including residential, hybrid, and online programs. The Sr. Manager, Programs will (1) manage collaborations with partner(s), (2) guide operations involved in expanding, marketing, and branding of programs and contribute to strategic recruitment for, and enhancing deliver of, the GMS and other innovative training programs, and (3) assist the Associate Dean for Masters and Professional degree programs in writing proposals and summary reports for innovative educational degree and non-degree programs. These responsibilities require a detail-oriented and efficient individual with excellent communication, problem-solving and leadership skills. Attention to customer service and stakeholder engagement is required. The position reports to the Associate Dean for Master’s and Professional degree programs online MPH director, and GMS programs. The Sr. Manager, Programs, also provides administrative assistance, and performs report writing, scheduling, training in CIM for curriculum proposals, and internet searches.

Requirements

Bachelor’s Degree in relevant field
Minimum 5 years of relevant experience
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals, and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.

Responsibilities

Serves as main point of contact for students and remains available to assist with inquiries.
Prepares, maintains, and reports on program effectiveness.
Assists with managing program budget by monitoring expenditures.
Stays abreast of market trends and legislation impacting program functions.
Checks, verifies, organizes, and prepares grants, procurement, and other program relevant documents.
Supervises, monitors, trains, and evaluates program staff members to ensure compliance with applicable policies and procedures.
Coordinates logistics for program events and activities.
Works with other departments to increase program awareness.
Identifies new needs and emerging issues and develops new programs, initiatives, and resources.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
In consultation with the Associate Dean/Director, coordinates faculty advisory boards and committee meeting, assists the Associate Dean/Director with establishing goals and objectives, monitors progress, provides concise reports for each of the action items, and assesses and advises on resources needed for each action item.
Under the guidance of the Associate Dean/Director, establishes and monitors best practices for administration of high-quality innovative multidisciplinary degree and non-degree programs and adheres to agreed-upon timelines.
Promotes innovative educational initiatives regardless of modality (residential, hybrid, online programs), including marketing the programs, digital advertisement, creating and editing brochures and promotional material, managing webpages and social media, and assisting with other correspondence(s) as needed.
Forecasts and monitors enrollments.
Is responsible for conducting and coordinating recruitment activities for the GMs program, by setting up and organizing information sessions for prospective students.
Communicate with potential applicants to provide information and address inquiries.
Guides applicants through the transition to the application process.
Assists with completing applications, encourages applicants to submit missing documents and manages the submission of applications to reviewers and tracks their progress.
Oversees the admission process, including the review and processing of applications and advises students on course selection and ensures proper enrollment.
Communicates with students regarding their class schedules and academic progress.
Monitors and supports student success throughout their academic journey.
Assists students with class changes and address any issues related to course participation coordinates with the virtual campus and develops events based on student interests and feedback.
Manages all communications related to student success and program updates and assists in setting up and maintaining program protocols and best practices.
Establishes and maintains close communication with the GMS program Director to enhance student experience.
Contributes to the development and implementation of new initiatives for student engagement and support.
Monitors student success.
Collaborates with the Associate Dean/Director to design and implement strategies to ensure quality travel abroad experiences.
Creates enrollment and program analytics reports. Provides administrative and logistical reporting for timely content transition to online format as needed, new course development, and other educational material.
Coordinates with the Associate Dean/Director processes for alumni data collection and updates.
Works directly with the Medical Education Budget Office to support innovative programs.
Manages program operating expense budgets, as well as program fees, and expenses submitted to the program account.
Assists with recruiting additional staff, including student employees, as necessary to meet program needs, and trains and supervises direct reports according to the University’s established policies. Final decisions for any hires are at the discretion of the Associate Dean/Director.
Provides weekly updated reports for the Associate Dean/Director to facilitate communication with all internal and external stakeholders.
Prepares executive summaries, reports, and presentations to meet program needs.
Represents the University at various internal and external conference opportunities to promote and enhance innovative initiatives.
Provides information updates, advocacy, and education regarding the GMS degree and innovative non-degree programs to internal and external constituents.
Records live sessions, supervises students, and creates communication pieces for marketing.