Sr Manager, Technical Programs

PayPal • San Jose, CA

2d • Hybrid

About The Position

PayPal is committed to building and scaling the next generation of payment integration technologies for merchants, consumers and developers globally. This team is part of the CTO’s organization and designing future-forward technologies and experiences to enable global commerce. Platform technologies built by this team will be instrumental in helping drive PayPal’s global reach through best-in-class technology solutions. We are seeking an experienced and strategic Senior Manager, Product Operations to lead and scale operations that support global teams building next-generation infrastructure technologies and platforms for API adoption in global payment solutions. This leader will play a pivotal role in driving operational excellence, aligning cross-functional teams, and creating the processes and frameworks that enable seamless collaboration and execution across the organization. This job requires no travel.

Requirements

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience with program management methodologies and tools within an engineering environment.
• 10+ years of technical and business operations management, with at least 5 years leading operations teams focused on platform technologies.
• Strong communication skills in English and ability to drive cross-functional leadership needed.

Nice To Haves

• Prior experience in financial technologies, banking, finance sectors in global markets is a plus.
• MBA or equivalent advanced degree is strongly preferred.

Responsibilities

• Plan and manage a portfolio of engineering operational programs.
• Provide technical guidance and support to program teams.
• Establish and maintain program management processes and standards.
• Monitor program progress and performance against objectives.
• Communicate program status and issues to senior leadership.
• Manage program budgets and resources.
• Foster a culture of continuous improvement and innovation.
• Develop and implement the operational strategy to support global teams building infrastructure technologies and platforms, ensuring alignment with organizational objectives.
• Partner with planning executives to drive annual and quarterly planning, goal setting, resource allocation, and budget management.
• Lead business reviews to evaluate progress and identify areas for improvement.
• Leverage business analytics and reporting to provide actionable insights that guide strategic decisions.
• Monitor key metrics to measure team performance, infrastructure scalability, and project success.
• Proactively identify risks and dependencies across projects, developing mitigation plans to ensure timely and successful delivery of initiatives.
• Act as a central point of coordination for leadership updates, ensuring stakeholders are informed about progress, challenges, and outcomes.
• Partner with product & engineering leaders to sustainably and continually monitoring KPIs like (but not limited to) time-to-market, customer satisfaction, integration quality.
• Support geographically distributed teams with tailored frameworks and tools that address regional needs, regulatory requirements, and cultural considerations.
• Partner closely with engineering, design, data science, and operations teams to ensure alignment on business goals, product delivery, and customer satisfaction.
• Represent the organization internally and externally with clarity and confidence, communicating the value and vision of the platform to senior executives, partners, and stakeholders.

Benefits

• Everyone who works at PayPal is provided with generous health, wellness, and financial plans, so they can feel secure about their future while building the future of money.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager