Student Services Officer

Avispa Technology•Palo Alto, CA

20h•Onsite

About The Position

A leading university is looking for a Student Services Officer to provide administrative and student support for the Residential Center of the Graduate School of Business.

Requirements

Associate’s degree and 2+ year of relevant experience.
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite.
Customer service skills.
Basic office administration skills.
Strong critical thinking and sound decision-making capacity.
Ability to learn compliance with legal, financial, and university policies and external regulations.
Ability to lift, carry, push, and pull objects that weigh up to 50 pounds
Ability to work flexible shifts (day to overnight) from Sunday-Thursday and some holidays

Responsibilities

Respond to routine inquiries from students, faculty, external constituents, and staff.
Serve as a subject matter resource to students and other departments.
Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
Review documents and forms for completeness, track files for follow up and distribute for review.
Process and sort all incoming and outgoing mail and deliveries.
Coordinate logistics for outreach activities, meetings, and events.
Ensure security and safety of residents, conference and program guests.
Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
Routinely inspect facilities and maintain assigned areas.