Support Service Admin

Rentokil Initial

2d•$40 - $45

About The Position

Steritech Brand Standards is proud to be a member of the Rentokil family of companies in North America the global leader in pest control. The company has experienced significant growth, doubling in size over the past five years. Steritech is the market leader in food safety, quality assurance, and customer experience management. We pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, processing, retail, food service, and hospitality. We help our clients give the best, safest, and healthiest possible service to THEIR customers. At Steritech, we cultivate a culture of continuous learning and professional development. We are proud to say that the majority of our management team began their journey with us as specialists. This is a testament to our strong belief in promoting from within and recognizing the potential in each of our team members. When you join Steritech, you're not just taking a job—you're stepping into a career path that offers opportunities for growth and advancement at every level. We provide the tools, resources, and mentorship to help you succeed, because your success is our success. Become part of a team that’s committed to your development and where your journey from specialist to leader can begin!

Requirements

Must demonstrate intermediate Excel skills, using formulas, pivot tables, and charts.
Must demonstrate ability to communicate well, both verbally and in writing.
Must demonstrate the ability to maintain accurate and timely data in Brand Standards systems.
Must demonstrate On Brand behavior and superior customer service skills both internally and externally.

Responsibilities

Perform the administrative data entry functions related to assigned clients, including new client set-up, location set-ups, store openings and closings.
Respond to client communications and assistance for support, both phone messages and emails within 24 hours.
Update pricing, durations, and create new services as instructed by the Account.Management and Operations teams.
Manage client announcements, client buffers, round generation, black-out dates/times, and other service parameters according to the terms established in the statement of work.
Validate client data, including work order generation in data systems.
Validate correct billing on a monthly basis.
Create client documents related to additional services, such as readiness audits, franchisee requested services, small client sales, price increase letters, etc.
Maintain client documentation including signed agreements, statements of work, client desk tops and any other documents required to ensure business continuity for the client.
Monitor client deadlines, such as open work orders and round end dates, to ensure client expectations are met.
Monitor audit scores and schedule re-audits based on client deadlines.
Assist Vertical Leader and others on the Vertical team to provide world class service to Brand Standards clients.
Assist Operations team, including Logistics and field personnel.
Immediately communicate any concerns which may adversely impact Brand Standards Operations and/or clients
Assist with Brand Standard Support Services projects, such as new client implementation, mass changes, and new system implementations.
Act as back-up for other Brand Standards Support personnel to ensure client and back office support when other personnel are out of the office.
Produce and maintain Excel spreadsheets—both standard

Benefits

Robust Paid Training & Professional Development Path
Opportunity to grow - We love to promote from within!
Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
Outstanding Company-Paid Short Term Disability
Access to Long-Term Disability Insurance
Employee Assistance Program that offers services such as free counselling services and other benefits
Company-paid sick time
Retirement Savings plan with highly-competitive company-matching contributions
Employee Discounts (includes many offerings, including cellular/mobile service, (and more)
Vacation Days
Company-Paid Holidays