SW Development Engineer 2

Dexcom

1d

About The Position

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the team: Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. Dexcom is seeking a detailed-oriented and strategic SW Development Engineer to support the Customer Advocacy team. This role is pivotal in completing complaint investigation root cause analysis through data and product review to drive product improvements. Where you come in: You will provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions. You perform failure analysis and work with software engineers to determine root causes. You will collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues. You will design, improve, and implement complaint investigation processes. You will understand the technical architecture of internally developed applications. You will utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis. You will ensure documentation is updated to reflect changes made to a process or product. You will track failures or enhancement requests. What makes you successful: Your experience applying technical principles and using structured problem-solving methods to understand root cause failure modes. Your use of analytical tools and procedures. Your experience working in a highly regulated environment such as a medical device. You possess a basic understanding of the Quality Systems Regulations 21CFR Part 820 and international quality systems and medical device standards including ISO 13485. Your flexibility in a fast-changing environment and ability to prioritize projects while maintaining timelines. What you’ll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 0-5% Experience and Education Requirements: Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 0-2 years related experience or Master’s degree and 0-2 years’ equivalent experience. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [e-mail]. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $91,400.00 - $152,300.00 Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.

Requirements

• Your experience applying technical principles and using structured problem-solving methods to understand root cause failure modes.
• Your use of analytical tools and procedures.
• Your experience working in a highly regulated environment such as a medical device.
• You possess a basic understanding of the Quality Systems Regulations 21CFR Part 820 and international quality systems and medical device standards including ISO 13485.
• Your flexibility in a fast-changing environment and ability to prioritize projects while maintaining timelines.
• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 0-2 years related experience or Master’s degree and 0-2 years’ equivalent experience.

Responsibilities

• Provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions.
• Perform failure analysis and work with software engineers to determine root causes.
• Collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues.
• Design, improve, and implement complaint investigation processes.
• Understand the technical architecture of internally developed applications.
• Utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis.
• Ensure documentation is updated to reflect changes made to a process or product.
• Track failures or enhancement requests.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level