SW Development Engineer 2

Dexcom

1d

About The Position

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes. Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes. Dexcom is seeking a detailed-oriented and strategic SW Development Engineer to support the Customer Advocacy team. This role is pivotal in completing complaint investigation root cause analysis through data and product review to drive product improvements.
You will provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions. You perform failure analysis and work with software engineers to determine root causes.
You will collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues.
You will design, improve, and implement complaint investigation processes.
You will understand the technical architecture of internally developed applications.
You will utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis.
You will ensure documentation is updated to reflect changes made to a process or product.
You will track failures or enhancement requests.

Requirements

• Experience applying technical principles and using structured problem-solving methods to understand root cause failure modes.
• Use of analytical tools and procedures.
• Experience working in a highly regulated environment such as a medical device.
• Basic understanding of the Quality Systems Regulations 21CFR Part 820 and international quality systems and medical device standards including ISO 13485.
• Flexibility in a fast-changing environment and ability to prioritize projects while maintaining timelines.

Responsibilities

• Provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions.
• Perform failure analysis and work with software engineers to determine root causes.
• Collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues.
• Design, improve, and implement complaint investigation processes.
• Understand the technical architecture of internally developed applications.
• Utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis.
• Ensure documentation is updated to reflect changes made to a process or product.
• Track failures or enhancement requests.

Benefits

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level