System Administrator

PeopleSharp•Washington, DC

3d•$45 - $52•Remote

About The Position

Are you looking to join a team-oriented Apple Consultancy (MSP) with a collaborative environment, opportunities to shape policy and procedure, and ongoing training? Second Son Consulting is seeking a Sys Admin to take on escalated support issues, dig into thorny macOS platform challenges, and contribute directly to the engineering work that underpins our toolset. We are looking to create a physical presence in the DVM (DC / Virginia / Maryland metro area) or the North Carolina research triangle as we broaden our reach to support teams across the country. Applicants in those regions are our focus for this role, but we will also consider fully remote applicants outside of this region who can occasionally work east coast hours if that is not their primary timezone.

Requirements

5+ years of full time IT experience
2+ years of experience managing Macs with one or more MDM platforms
2+ years of experience doing real-time ticket management using a commercial ticketing system (ConnectWise, AutoTask)
Ability to start as 9 am to 6 pm PT, and shift over the first 2-3 months to 9 am to 6 pm ET, which is the ultimate goal for this position.
Ability to join our on-call rotation after 90-120 days of employment (note this is not 24/7)
The ideal candidate will have a level of understanding of the following technologies that goes deeper than surface level. Candidates should be able to think critically about the domino effects of implementing changes to interconnected systems. We are looking for someone with experience contributing to and implementing strategy, not just pushing buttons.
In depth knowledge of Apple Business Manager and Automated Deployment Workflows.
In depth knowledge of Apple’s MDM and DDM spec, including profile creation and preference domains.
Hands on experience managing and maintaining Munki/Managed Software Center & AutoPKG in a live business or school environment
Experience designing, testing, and deploying management and automation scripts (bash, zsh, python) in a live business or school environment
A detailed understanding of Application distribution methods and packaging principles

Nice To Haves

Experience with Mosyle MDM, Installomator, swiftDialog, MunkiReport, Erase-Install, Nudge, SOFA, Support App, Santa, mSCP preferred but not required

Responsibilities

Provide day-to-day support in cross-platform environments for desktop, mobile devices, server, network, and cloud systems. (75% macOS to 25% Windows)
Deploy workstations and mobile devices using MDM/RMM tools and our custom scripts
Take escalations for complex technical issues from our Help Desk team
Identify, research, and resolve complex technical problems
Identify opportunities for the implementation of new technology processes, procedures, or entire new systems
Document, track, and monitor issues to ensure efficient and timely resolutions
Learn to recognize support needs and trends, and work with our Account Managers to address the specific needs of the teams and environments we support