Systems Administrator II

Philadelphia Insurance Companies•Mount Laurel, NJ

1d•$80 - $100•Hybrid

About The Position

American Collectors Insurance, part of Philadelphia Insurance Companies is seeking a Systems Administrator II to provide high‑quality business application support. In this role, you’ll support critical Policy, Claims, and Billing systems while partnering closely with business units and senior management to ensure reliable, efficient operations. This position is ideal for an IT professional who enjoys problem‑solving, improving processes, and working in a collaborative, service‑driven environment. This role can be done in-office, hybrid or fully virtual from anywhere in the continental US. Our office is located in Mt Laurel, NJ.

Requirements

Bachelor’s degree preferred or equivalent professional experience
2–5 years of relevant experience in application or systems support
Strong analytical and problem‑solving skills with the ability to identify root causes
Familiarity with ITSM platforms (ServiceNow preferred)
Working knowledge of ITIL practices and SDLC concepts
Experience and proficiency with SQL
Insurance industry experience preferred
Excellent written and verbal communication skills
Strong customer service mindset: responsive, collaborative, and consultative
High attention to detail and ability to manage multiple priorities
Proven ability to work effectively in a team environment

Nice To Haves

Insurance industry experience preferred
Familiarity with ITSM platforms (ServiceNow preferred)

Responsibilities

Deliver consistent, high‑quality support through phone, email, and ITSM ticketing systems
Resolve issues on first contact whenever possible and take ownership of complex issues through resolution
Manage incidents, problems, service requests, and user inquiries in alignment with ITIL best practices
Monitor ticket queues to ensure SLA adherence and prioritize work appropriately
Escalate incidents to development or support teams as needed
Participate in queue management and ticket assignment rotations
Support multi‑tier application deployments by reviewing release notes and following SDLC and Change Management practices
Create and maintain documentation, procedures, and knowledge articles for repeatable solutions
Identify, recommend, and help implement approved process improvements
Provide technical support and participate in special projects as assigned
Build strong working relationships with business units, senior leadership, and external vendors