Systems Analyst I/Cisco Voice Technician

CentraState Healthcare System • Freehold, NJ

16h • $31 - $50

About The Position

The Cisco Voice Technician installs, configures and troubleshoots Cisco Call Manager technical support on a wide range of customer repair tickets including Cisco Unity (Voicemail). Performs the basic analog and VoIP telephone equipment installation and maintenance.

Requirements

• High School or equivalent. College degree preferred.
• Ability to identify colors for punching down cable
• Valid NJ driver’s license
• Minimum 3 to 5 years’ experience in Cisco VoIP telecommunications and or related equivalent. Prior experience in healthcare preferred
• Possess knowledge of basic project management skills
• Experience with the following office automation tools:
• Microsoft Office Suite and Office 365
• Microsoft Excel

Nice To Haves

• College degree preferred.
• Prior experience in healthcare preferred

Responsibilities

• Provides technical support to assist customers on a wide range of repair tickets and requests for add, moves and changes.
• Installs, tests, maintains and repairs telephone system equipment.
• Maintains site specific telephone line termination records and prepares written status reports.
• Familiar with standard concepts practices and procedures within the telecommunications field.
• Analyze and recognize problems working with our Cisco Voice Engineer in escalations.
• Establish and maintain effective interpersonal relationships with customers on a daily basis.

Benefits

• Medical, Dental, Vision, Prescription Coverage (30 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan with employer match
• 401(a) Retirement Plan with employer contribution
• PTO
• Tuition Reimbursement
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Coverage, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance
• Growth Opportunity and Workforce Development Initiatives
• Continuing Education / Onsite Training
• A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care
• Concierge Services with Work & Family Benefits
• Magnet recognized healthcare facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees