SYSTEMS PROJECT ANALYST - 73001166

State of Florida•Tallahassee, FL

21h•Onsite

About The Position

The Information Services Program is seeking a Systems Project Analyst with strong technical, analytical, and collaborative capabilities to serve as a team lead for Change, Configuration, and Release Management processes. This role is responsible for ensuring process integrity, operational consistency, and alignment with enterprise service management standards.

Requirements

Currently employed with the Florida Department of Revenue
Experience in IT Service Management (ITSM) processes
Experience facilitating meetings and coordinating change activities
Experience with written and verbal communication skills
Experience with interpreting and coordinating IT policies
Experience with ITSM tools (e.g., ServiceNow or similar platforms)

Nice To Haves

Experience in O365 environment
Experience with ticketing and information tracking systems
Experience developing and documenting requirements for IT projects and/or systems development
Experience with writing, reading, and interpreting technical specifications

Responsibilities

Lead and oversee Configuration, Change, and Release Management processes across the service lifecycle
Ensure the accuracy, integrity, and maintenance of Configuration Items (CIs) and their relationships within the CMDB
Establish and enforce standards for identifying, controlling, and verifying service assets and components
Manage the full lifecycle of Change Management, ensuring all changes are properly recorded, assessed, approved, implemented, and reviewed
Facilitate Change Advisory Board (CAB) activities, including scheduling, documentation, and stakeholder coordination
Evaluate risk and impact of proposed changes to minimize disruption to IT services Collaborate with cross-functional teams to ensure alignment between service components and supported business services
Develop, maintain, and continuously improve process documentation, procedures, and reporting metrics
Support release planning and coordination to ensure successful deployment of changes into production environments