Carson Valley Health - Tech II- Full Time- CVH IT employees only

Barton Healthcare System • Gardnerville, NV

1d

About The Position

Responsible for the installation, support and repair of computers, software, PC-related peripheral devices. Completes maintenance of Help Desk issues. Acts as liaison with our partners to resolve IT issues. Responds to users in a timely and professional manner. Completes problem reporting and tracking, database establishment and maintenance as well as status reporting. Basic project management. Intermediate Network and Server support. User training. Technology research and implementation.

Requirements

• High school diploma or equivalent required.
• Previous experience in Information Systems or related field
• Intermediate knowledge of PC’s and technical software.
• PC repair and building.
• Proficient in Microsoft Office applications or Google Business suite.
• Ability to assist and diagnose user application or system problems and escalation of issues to appropriate support staff or vendors, as needed.
• IT ticketing systems.
• Documentation and work instructions.

Nice To Haves

• Associate’s degree or above preferred.
• EPIC EMR experience preferred.
• Hospital or other healthcare environment experience preferred.

Responsibilities

• Provides consistently exceptional care at all times.
• Provides a central resource for all issues and projects; determines the best course of action for resolution.
• Receives and logs calls from various system users; alerting staff of outstanding issues.
• Assists with system security and provides technical support as needed.
• Performs scheduled and non-scheduled operational functions required.
• Acts as liaison on IT issues.
• Provides excellent customer support.
• Participates in on-call schedule rotation as needed.
• Demonstrates willingness to identify and/or assume activities relative to the developmental needs of the department.
• Demonstrates dependability/flexibility in meeting scheduling needs of the department and hospital.
• Accepts assignment as preceptor for new staff.
• Completes work assignments on time/readily accepts assignments as observed by manager.
• Works collaboratively and effectively with peers.
• Responds to the needs of the department by performing other duties, as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED