Technical Support Engineer

Cryptio

1d•Hybrid

About The Position

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations. We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay. You'll be joining Cryptio's Technical Support Team, a central team responsible for providing exceptional technical support to enterprise customers in the finance and accounting field. Led by Louis, this team works closely with the L1 Support squad, Customer Success, and our software engineers to resolve technical issues, unblock customers, and ensure smooth operations. In this cross-functional, client-facing role, communication is key. You'll collaborate with different teams, troubleshoot complex technical issues, and automate solutions. A strong coding and scripting background is essential, and you'll be handling a variety of tasks in a dynamic, fast-paced environment.

Requirements

5+ years of experience in a relevant role
Strong scripting and SQL experience
Experience with Zendesk (or similar)
Strong knowledge of modern development tools (Git, Docker, CLI)
Familiarity with Grafana (or similar)
Excellent communication and organisational skills
A collaborative mindset and team spirit
A quick learner with the ability to adapt rapidly

Nice To Haves

Interested in the crypto field (crypto knowledge is NOT mandatory)
Prior experience working on finance-related products OR crypto-related products, confident with numbers
Prior experience working in a start-up / fast-paced environment

Responsibilities

Deliver exceptional technical customer support
Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
Leverage your technical expertise to implement “one time fixes”
Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
Contribute to our back office / tooling roadmap
Advocate Cryptio best practices both internally and externally
Provide feedback to the Engineering and Product teams, based on customer needs
Mentor technical support engineers with less experience
Collaborate with the Technical Support Lead to improve team processes and efficiency