Technology Training Manager

Soleo Health Inc•Frisco, TX

8d•Remote

About The Position

The Technology Training Manager is responsible for designing, implementing, and maintaining comprehensive training programs that enable pharmacy staff, clinicians, and support teams to effectively use technology platforms critical to specialty pharmacy operations. The Technology Training Manager leads the design, development, and delivery of a comprehensive technology training program. This role establishes training standards, develops documentation and competency tools, and supports large-scale operational and technology initiatives, including implementation of a new EMR, inventory barcoding system, and other workflow-enhancing platforms. The individual must become highly knowledgeable in these technologies and possess exceptional communication skills to explain complex concepts clearly and engagingly. The Training Manager ensures pharmacists, technicians, patient care coordinators, and support teams have the knowledge and skills to operate confidently, compliantly, and efficiently within a specialized, highly regulated environment.

Requirements

Bachelor’s degree in Instructional Design, Education, Healthcare Administration, Business, Information Systems, or a related field preferred; equivalent combination of education and relevant experience may be considered.
Required: 3–5+ years’ experience in training and instructional administration with expertise in adult learning principles.
Exceptional documentation and workflow mapping skills.
Strong facilitation and presentation skills.
Ability to manage multiple projects and adapt to evolving technology.
Proficiency with Microsoft Excel, Word, and Outlook at a basic to intermediate level.
Proficiency with diagramming and vector graphics applications (e.g., Visio) at a basic to intermediate level.
Experience with content creation tools for training development, including:
Document authoring tools (e.g., Microsoft Word, PowerPoint).
Video creation and editing tools (e.g., Camtasia, Adobe Premiere, or similar).
E-learning development platforms (e.g., Articulate, Captivate).
Familiarity with Learning Management Systems (LMS) for hosting self-service training content and tracking usage.

Nice To Haves

Certifications in instructional design or related fields.
Experience creating training for EMRs, pharmacy systems, or other healthcare technologies.
Experience with Lean, Six Sigma, Agile, or Organizational/Technology Change Management (OCM/TCM).

Responsibilities

Partner with Operations, Finance, IT, and vendor teams to create training strategies for large-scale technology deployments.
Develop end-user materials such as e-learning modules, job aids, video walkthroughs, and workflow maps.
Support user acceptance testing (UAT) and document system workflows.
Lead training during implementation and go-live, including super-user programs and post-implementation support.
Collaborate with cross-functional teams to conduct competency checks and re-training for high-risk or compliance-sensitive tasks following major implementations.
Develop new hire on boarding learning materials, Collaborate with IT and HR staff to publish and track usage and compliance.
Facilitate in-person and virtual training sessions for Soleo staff, individually or in groups.
Conduct role-specific training on tools and programs used by individual teams.
Develop blended learning approaches and refine training effectiveness through metrics.
Track completion and identify performance or knowledge gaps.
Produce SOPs, workflows, job aids, and training decks.
Develop playbooks to guide common (routine) initiatives.
Document current and future state workflows.
Support change management initiatives.
Act as a training subject matter expert during continuous improvement efforts.
Partner with HR Talent Development to align and socialize training materials.
Perform other duties as assigned.