Tenant Experience Coordinator

Transwestern•Chicago, IL

1d•$60,000•Onsite

About The Position

The TENANT EXPERIENCE Serve as central point of contact for programming in the Reserve Lounge, LOUNGE@500, FIT@500, assembly areas, public common areas and retail experience. Coordinate and present event ideas/calendars to office tower management staff; create budget for tenant events and other programming in amenities areas; management’s goal is to have weekly events ranging from an audience of 50-2500 people. Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants. You will be our ‘go to’ person for all things wellness, relaxation, fun and recreation. Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise. Work to achieve beyond exceed satisfaction ratings. Responsible for the execution of events within the budget. Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs. Maintain relationships with the community and various organizations to seize opportunities for appropriate programming; procure vendors, equipment and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc. Assist with seasonal programming and décor as required. Maintain accurate information on directories and other building publications. Order supplies for amenities areas as approved by property management. Maintain Conference Center schedule, assist users with understanding of various options available and document feedback, monitor cleaning (i.e. carpets, etc.), AV equipment, furniture, etc. Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly. Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage). Attend relevant community meetings to stay current with market happenings Send weekly update emails to tenants as well as monthly newsletters Coordinate and executed the tenant move-in, move-out program. Maintain Social Media Accounts for the Building.

Requirements

Preferably a bachelor’s degree in Marketing, Graphic Design, Event Management and/or Hospitality Focus
Entry level to three years’ experience in hospitality, event coordination, marketing or related field is desirable
Professional demeanor and appearance
Excellent people, customer service and communication skills
Flexible and adaptable to shifting priorities
Strong organizational skills and the ability to multi-task
Tech Savvy
Proficient in Microsoft Office Suite, Canva, Facebook, Instagram, Twitter, Google Drive, Gmail, iOs technology
Ability to learn new tech programs quickly
Self-motivated
Able to think quickly and efficiently when confronted with a client request, and anticipate the needs of others

Responsibilities

Serve as central point of contact for programming in the Reserve Lounge, LOUNGE@500, FIT@500, assembly areas, public common areas and retail experience.
Coordinate and present event ideas/calendars to office tower management staff
Create budget for tenant events and other programming in amenities areas
Leverage your knowledge and passion for event planning and community building to create memorable experiences for our office tenants.
Work collaboratively with the Management team to ensure customer service excellence and deliver our brand promise.
Work to achieve beyond exceed satisfaction ratings.
Responsible for the execution of events within the budget.
Maintain calendar of tenant birthdays, anniversaries, life events and execute gift programs.
Maintain relationships with the community and various organizations to seize opportunities for appropriate programming
Procure vendors, equipment and giveaways for events/programs such as caterers, live entertainment, fitness instructors, etc.
Assist with seasonal programming and décor as required.
Maintain accurate information on directories and other building publications.
Order supplies for amenities areas as approved by property management.
Maintain Conference Center schedule, assist users with understanding of various options available and document feedback, monitor cleaning (i.e. carpets, etc.), AV equipment, furniture, etc.
Communicate room set-ups to building engineers/porters and ensure that they are completed per the client’s instructions; monitor meetings for no-shows and cancelations and communicate accordingly.
Create advertisements for tenant events and other programming for various media platforms (electronic directory, email, print, other signage).
Attend relevant community meetings to stay current with market happenings
Send weekly update emails to tenants as well as monthly newsletters
Coordinate and executed the tenant move-in, move-out program.
Maintain Social Media Accounts for the Building.