Ticket Office Assistant Manager

Towson University•Towson, MD

About The Position

Student Staff Supervision: Main point of contact with student staff. Responsible for hiring, training, and scheduling staff members throughout the year. Also responsible for training and development of Contingent 1 Ticket Office Clerk. Settlements: Collect audit reports after an event has ended, settle ticket sales in Ticketmaster & Archtics, and complete an event settlement report accounting for all expenses and gross sales. Events: Attend meetings with internal and external clients for upcoming events; anticipate event needs; program events through Archtics/TM; request cash banks when needed for day-of sales; manager on duty for some events, specifically student events, Turkey Bowl, Baltimore Blast games and Commencement. Commencement Ticketing: Primary point person in creating Commencement events in Ticketmaster and monitoring on sale. Will provide updates to Commencement Leadership on a consistent basis. Facilities/Equipment — assist Ticket Office Manager with maintaining 20+ workstations using Ticketmaster software, throughout campus. Working closely with Auxiliary Information Systems, Office of Technology Services, and Ticketmaster Field Support, ensuring all venues have working Access Points, software, and hardware. Ensure scanners are in proper working condition. Customer Service: Monitor tuticketoffice@towson.edu email account and respond to questions/requests in a timely fashion. Perform additional duties as directed.

Requirements

Bachelors' Degree.
A minimum of two years of experience in administrative staff work.
Knowledge and experience working with ticketing software. (Ticketmaster/Archtics preferred)
Ability to problem solve, forecast issues, and make logical decisions in stressful situations.
Ability to multi-task and work with interruptions, self-driven, reprioritize, and meet deadlines.
Ability to work flexible schedule including nights, weekends, and holidays.

Responsibilities

Main point of contact with student staff
Responsible for hiring, training, and scheduling staff members throughout the year
Responsible for training and development of Contingent 1 Ticket Office Clerk
Collect audit reports after an event has ended
Settle ticket sales in Ticketmaster & Archtics
Complete an event settlement report accounting for all expenses and gross sales
Attend meetings with internal and external clients for upcoming events
Anticipate event needs
Program events through Archtics/TM
Request cash banks when needed for day-of sales
Manager on duty for some events, specifically student events, Turkey Bowl, Baltimore Blast games and Commencement
Primary point person in creating Commencement events in Ticketmaster and monitoring on sale
Provide updates to Commencement Leadership on a consistent basis
Assist Ticket Office Manager with maintaining 20+ workstations using Ticketmaster software, throughout campus
Ensure all venues have working Access Points, software, and hardware
Ensure scanners are in proper working condition
Monitor tuticketoffice@towson.edu email account and respond to questions/requests in a timely fashion
Perform additional duties as directed