Transit Services Operations Manager, Transit Division - SF Municipal Transportation Agency (9174)

City and County of San Francisco•San Francisco, CA

About The Position

Under direction of the Senior Operations Manager of Transit Services, the Transit Services Operations Manager is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of Street Operations. The Transit Services Operations Manager will develop, implement, and maintain policies, Standard Operating Procedures (SOP). They will administratively monitor, practice, and control, in order to obtain smooth and effective operation of Street Operations and will coordinate the work activities of the Street Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services. Additional responsibilities include receiving and analyzing division and Agency reports; managing Street Operations overtime, preparing monthly and annual report; directing the gathering and analysis of information necessary to document and evaluate processes; identifying, recommending, and implementing alternative approaches, improvements, or changes; negotiating and resolving difficult and complex issues and problems within Transit Operations; leading the implementation of division and Agency goals, objectives, policies, and priorities at Street Operations; and serving as Street Operations liaison for both internal and external stakeholders.

Requirements

Bachelor’s degree from an accredited college or university; AND Five (5) years of experience in transportation related operations and/or service management such as directing and coordinating public transportation services, transit workforce planning, and/or transit scheduling of which three (3) years must be at the professional or management level supervising staff.
Professional-level experience consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations; AND A valid Class C, unrestricted driver license.
Substitution: Additional years of transportation-related operations and/or service management experience may be substituted for the required education in the Minimum Qualifications on a year-for-year basis.
One year (2000 hours) will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.
Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

Nice To Haves

Knowledge of federal, state, and local legislation and regulations pertaining to transit service motor coach and rail operations and their application.
Knowledge and experience in transit street operations as well as special events and construction.
Knowledge and experience of incident/accident investigation related to transit operations.
Experience within a union environment involving contract negotiations and resolution of grievances.
Possess verbal and written communications skills with ability to produce (written and statistical) reports and presentations and to present effectively to senior and executive management.
Knowledge and experience in public transit operations.
Ability to effectively mentor staff.
Experience in staff development and training.
Understanding of all aspects of safety-regulated policies and practices related to transit operations.
Ability and flexibility to work in a time-sensitive operations environment to respond quickly and effectively to unanticipated events and emergencies and to provide guidance to subordinates in crisis situations.
Strong leadership skills, including fostering a team environment and maintaining clear lines of responsibility and accountability.
Ability to gain appropriate level of knowledge and skill to operate various software systems, applications and programs necessary to perform duties.
Demonstrable skills and proficient knowledge in working with Microsoft Office application including Word, Excel, Teams, Outlook, and PowerPoint.

Responsibilities

Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty.
Provides direction and supervision of the transportation operations within Street Operations.
Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
Manages Street Operations Supervisors and works with them on leadership skills and accountability.
Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
Prepares monthly and annual reports on data collected at Street Operations.
Coordinates between Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi-modal transportation.
Represents the Senior Operations Manager at meetings when necessary.
Performs other duties as assigned.