Travel Specialist, Associate - West Coast, Velocity Black (Remote)

Capital One•Richmond, VA

6d•Remote

About The Position

Travel Specialist, Associate - West Coast, Velocity Black (Remote) We’re excited to share that Capital One US has now acquired Velocity Black, a digital concierge company. Velocity Black by Capital One harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for. As part of our travel team, you will communicate with clients, suppliers, and fellow team members to deliver best-in-class service to our members. Selecting relevant accommodation and transportation options and ensuring every detail is checked to provide a smooth and stress-free travel experience while creating memories for our clients that will last a lifetime.

Requirements

Adaptability and multitasking
‘Yes first’ mentality
A passion for travel and traveling
Strong analytical skills and extremely strong attention to detail
Experience working with high net worth individuals and clients
Entrepreneurial, problem-solving attitude
Excellent, clear and effective verbal and written communication skills
Experience in a collaborative and transparent environment
Ability to work in high-pressure environment with tight deadlines
Flexible working hours - available to work on evenings, weekends and some holidays
Shifts can start as early as 7am and may go as late as 10pm.
Expect to work one weekend day per week
High School Diploma, GED, or Equivalent Certification
At least 1 year experience coordinating travel

Nice To Haves

Bachelor's Degree or Military experience
2+ years experience at a travel agency
1+ year of Global Distribution System (GDS) or other online travel tools experience

Responsibilities

Assisting clients in booking travel, ranging from commercial flights to hotels, to vacation homes and car rentals
Use Global Distribution System (GDS) and other online travel tools to book and communicate with suppliers
Working with suppliers around the world to ensure our clients are receiving the best rates, perks, and service in the market

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