Treasury Mgmt Service Specialist I

Huntington National Bank•Minnetonka, MN

4d•Hybrid

About The Position

Job Summary The Treasury Management Service Specialist I provides onboarding, maintenance, and day‑to‑day service support for Business Banking and Commercial clients. This role supports clients with core to moderately complex treasury needs, is designed as the foundational entry point into the Treasury Management Service Specialist career path, and focuses on executing standard implementations, supporting client adoption, and resolving routing service issues while building the skills required to progress into more complex treasury work. The TM Service Specialist partners with Relationship Managers, Treasury Sales, Operations, and Product teams to deliver accurate implementations, timely service, and a positive client experience. Key Responsibilities Client Onboarding & Implementation Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go-live readiness. Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements. Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud‑prevention tools. May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/KYA/AML-BSA requirements. Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience. Product & Service Support Serve as first‑level support for core treasury management solutions. Research and resolve routine onboarding, maintenance, or servicing issues within established procedures and SLAs. Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning. Support the full product lifecycle from implementation through service activation, and stabilization. Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with clients, cross‑functional partners, and key stakeholders. Proactively resolve customer issues while building and maintaining positive client relationships. Identify and escalate non‑standard requests, complex issues, or higher‑risk items to TM Service Specialist II, Team Lead, or Service Manager as appropriate. Risk Management & Compliance Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services. Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards. Identify, assess, and escalate operational or client risk issues in accordance with policy. Ensure implementations and service activities are audit‑ready and properly documented. Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information. Process Improvement & Collaboration Maintain accurate onboarding and service documentation, checklists, and case notes. Identify basic process gaps or improvements and provide feedback to improve onboarding efficiency and client service quality. Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.

Requirements

Bachelor's degree (BA/BS) in Business or Finance or the equivalent experience of 4 plus years of experience in banking and/or Treasury
1+ years banking experience with a focus on treasury management/cash management
1+ years working knowledge of core treasury products, including online banking, ACH, wires, RDC, Positive Pay, and basic account analysis concepts.
1+ years presentation skills in speaking with clients, both in person and over the phone.
1+ years change management skills and ability to work at a consistently changing pace.
1+ years experience analytical, problem solving, and decision-making skills.
1+ year proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Nice To Haves

A self‑motivated, results‑oriented professional with the ability to manage multiple priorities and interruptions in fast‑paced, high‑performance environments while consistently meeting deadlines.
Demonstrated ability to influence and establish positive working relationships across the organization required.
Strong organizational skills to include effective time management in all key responsibilities of job.
Strong client service skills/attitude.
Experience supporting Business Banking or Commercial Banking clients.
Familiarity with NACHA file formats and basic fraud‑prevention tools.
Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.
Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast‑growing specialty business.
Demonstrated attention to detail and commitment to delivering high-quality, customer-focused client service.
The position requires a high level of professionalism, adaptability, and commitment to delivering excellent client experiences in a fast‑paced, evolving environment.

Responsibilities

Execute standard treasury onboarding, implementation, and product maintenance for Business Banking and Commercial clients, including planning, quality review, testing, and go-live readiness.
Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.
Coordinate implementation activities, including but not limited to ACH files (CSV and NACHA formats), Positive Pay, BAI reporting, standing transfer orders, and Transmissions Schedule, coordinate, and deliver client training on treasury platforms, payment workflows, and foundational fraud‑prevention tools.
May support checking and savings account opening activities, including identity verification, documentation review, and account setup in compliance with KYC/KYA/AML-BSA requirements.
Ensure accurate data management, effective communication with clients and internal partners, and efficient onboarding that balances risk controls with a positive client experience.
Serve as first‑level support for core treasury management solutions.
Research and resolve routine onboarding, maintenance, or servicing issues within established procedures and SLAs.
Troubleshoot payment exceptions, file errors, entitlement issues, and Positive Pay decisioning.
Support the full product lifecycle from implementation through service activation, and stabilization.
Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with clients, cross‑functional partners, and key stakeholders.
Proactively resolve customer issues while building and maintaining positive client relationships.
Identify and escalate non‑standard requests, complex issues, or higher‑risk items to TM Service Specialist II, Team Lead, or Service Manager as appropriate.
Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations related to treasury management services.
Enforce strong controls around entitlements, segregation of duties, dual approvals, fraud‑prevention tools, and documentation standards.
Identify, assess, and escalate operational or client risk issues in accordance with policy.
Ensure implementations and service activities are audit‑ready and properly documented.
Maintain a high standard of integrity, discretion, and confidentiality when handling sensitive client and bank information.
Maintain accurate onboarding and service documentation, checklists, and case notes.
Identify basic process gaps or improvements and provide feedback to improve onboarding efficiency and client service quality.
Partner with Relationship Managers, Treasury Sales, Operations, Risk, and Product teams to deliver coordinated solutions and manage client expectations.