Venue IT Supervisor - Mystic Lake Amphitheater
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Venue Nation is looking for a highly motivated and enthusiastic individual who is interested in providing on-site IT support at Mystic Lake Amphitheater. As an IT Supervisor, you can expect to gain real-world experience and an intimate understanding of IT service delivery concepts as you aid the venue throughout shows and help to ensure venue IT procedures are effective.
Requirements
- 1+ years of experience in an IT position is preferred
- Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies
- Strong communication skills (oral and written) paired with a professional communication style
- Self-motivated, capable of independent reasoning and troubleshooting
- Highly organized and strong attention to detail
- Must be a reliable and dependable team player with ability to work independently and under little supervision
- Must be able to adapt to a constantly changing and at times stressful work environment
- Must have reliable means of transportation
Responsibilities
- Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
- Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
- Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
- Be the onsite contact and provide guided access for visiting IT service or support providers
- Provide onsite assistance to tour production by helping to establish artist Internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
- Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
- Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
- Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
- Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
- Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
Benefits
- generous vacation
- healthcare
- retirement benefits
- student loan repayment
- tuition reimbursement
- six months of paid caregiver leave for new parents including fostering
- perks like Roadie Babies helping new parents care for their babies on work trips
- access to free live events through our exclusive employee ticketing program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
