Volunteer Services Coordinator

Goodwill of Southern Nevada•Paradise, NV

2d•Onsite

About The Position

Coordinate the Community Service Worker (CSW) Program by scheduling, orienting, and handling day to day operations of the CSW program. Expand the program within the southern Nevada area, establishing effective relationships with referral sources of CSW volunteers.

Requirements

Minimum of 2 years administrative support.
Ability to connect with people from a wide variety of cultural and ethnic backgrounds and lifestyles.
Must have ability to work with diverse groups of individuals.
Proficiency with Microsoft Office suite software including a strong emphasis on Word, Excel, and Outlook.
Must have a working knowledge of Salesforce for Case Management or a willingness to learn.
Must possess strong interpersonal skills with excellent communication skills.
Exhibits a high level of integrity and business ethics.
Exhibits a professional demeanor on the phone or in person with the volunteers.
Exhibits a high level of adaptability and flexibility.
Experience working with people who have barriers to employment (i.e. skills gaps, professional experience, ethnic related, low income, limited language skills, limited education, felonies or any other barriers).

Nice To Haves

High school/ GED completion or an associate’s degree in any related field preferred.
Bilingual in Spanish a must.

Responsibilities

Enrollment and Orientation of New Volunteers
Monitor the CSW Voicemail and Volunteer Services line and return phone calls from prospective volunteers.
Handle referrals coming in from SCSEP/AARP, Courts, Welfare.
Maintenance and Organization of Active Volunteers
Scan volunteer records and ensure that proper documentation is kept on file.
Compile, check and monitor volunteer hours.
Communicate regularly with referring agencies, Career Centers, Retail Staff and Warehouse Management regarding volunteers to address any issues or concerns.
Send completed Referral for Service forms and weekly hours to the Division of Welfare (Friday Afternoon).
Send AARP Timesheets to Goodwill Locations on Friday (every 2 weeks).
Send back to AARP Timesheets on Monday (every 2 weeks).
Respond to potential health and safety issues in consultation with the Director Disability and Volunteer Programming.
Ensure that all incidents and accidents are reported per procedure.
Update as needed the Volunteer Procedure Book.
Other items as directed by the Director of Disability and Volunteer Programming.
Exit of Volunteers
Track volunteer hires within the company as possible.
Meet weekly with the Manager to review metrics from the previous week, new hires and other measuring factors.
Exit volunteers in Salesforce weekly.
Remove individuals who are no longer completing hours.
Prepare completed hours timesheets as well as completed hours on letterhead that will go to the referring agency and municipalities as needed.
Program Growth
Explore possible ways to expand into more high schools, and individual volunteers.
Communicate the program achievements regularly with retail/operations management and gather feedback internally regarding the program operation.
Ask to speak quarterly at all Retail and Ops Manager meetings to re-educate and to share any new items.
Assists in any other projects as determined by management.
Ensure compliance with all Goodwill of Southern Nevada (GWSN) policies provided in the Team Member Goodwill Guidebook, Goodwill Industries International standards, and safety and security regulations.