Warranty

Bennington Pontoon Boats • Elkhart, IN

1d

About The Position

Bennington is the market leading pontoon boat manufacturer and a wholly owned
subsidiary of Polaris Industries, a Fortune 500 company.  We pride ourselves on
delivering a boating experience that’s second to none through our emphasis on
innovation, design, product quality, and relentless focus on customer
satisfaction.  Our team members live that passion every day and have fueled our
growth across 6 buildings in Elkhart, IN.

The Warranty Associate is responsible for administering warranty claims for
Bennington Marine products, ensuring timely, accurate, and compliant resolution
of dealer and customer issues. This role serves as a key liaison between
dealers, internal departments, and suppliers to uphold Bennington’s commitment
to quality, customer satisfaction, and brand excellence.

Requirements

• Bachelor’s degree in Engineering, or related field desired, or equivalent qualification or a combination of job-related education
• 2+ years’ experience in lean manufacturing preferred
• Demonstrated ability to achieve goals, results-oriented, self-driven, attention to detail and multitasking skills
• Excellent written & verbal communication within team and cross-functionally
• Highly organized and effective in managing multiple priorities and deadlines, strong time management skills
• Effective negotiation, and problem-solving skills
• Ability to prioritize and track schedule adherence
• Safety and quality focused in a fast-paced work environment
• Strong computer skills
• Emotional Intelligence
• Safety and 5S advocate
• Ability to be exposed to a manufacturing environment for periods of time
• Ability to lift 20 pounds preferred

Responsibilities

• Review, process, and resolve warranty claims submitted by dealers or customers in accordance with policy and procedure
• Verify warranty coverage, parts eligibility, and documentation accuracy
• Communicate professionally with dealers, service centers, customers, and internal teams regarding claim status, required documentation, and resolution outcomes
• Authorize repairs, replacements, or goodwill adjustments within approved authority levels
• Identify recurring issues and trends; provide feedback and reporting to support continuous improvement initiatives
• Support warranty audits and ensure compliance with Company policies and regulatory requirements
• Assist with warranty-related training, documentation updates, and dealer communications as needed
• Uphold the Company’s standards for customer satisfaction, professionalism, and responsiveness
• Ensures warranty is coded accurately
• Exercise sound judgment on coverage activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level