Warranty Specialist
About The Position
Servco is looking for a Warranty Specialist to process distributor warranty claims, ensure compliance with manufacturer and Servco Platinum Protection service contracts. This role supports dealers with claims procedures and serves as a liaison between dealers and our manufacturers to ensure accurate, timely submission of required documentation and evidence. At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. Interested? Visit www.servco.com/careers to apply online. Equal Opportunity Employer and Drug-Free Workplace
Requirements
- High school graduate or equivalent
- Minimum two years of automotive administrative experience, of which at least one year involved automotive warranty processing
- Proficient with Microsoft Word and Excel
- Typing 50 wpm
- Strong verbal and written communication skills
- Excellent customer service skills
Responsibilities
- Reviews vehicle manufacturer, auto service contract, and after-market accessory claims for approval or rejection
- Compiles, reviews, and submits required supporting documentation and evidence to manufacturers to substantiate warranty claims and reimbursements
- Corresponds with dealers to provide assistance with dealer claims processing
- Processes customer reimbursement requests, ensuring proper documentation, eligibility verification, and timely payment
- Assists with information references and resources, and communicates policies and procedures
- Keeps abreast of all warranty policies, warranty claims procedures, and warranty claims systems
- Assists with reference manual updates
- Reviews reports for trends in errors and assists in creating a reference table to improve efficiency/accuracy of claims submitted by dealers
- Updates and inputs required parts prices for claims processing
- Updates and inputs repair program data
- Creates and transmits EDI batch for manufacturer’s claims
- Assists the Warranty Manager with training new associates and addressing day-to-day questions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
