Warranty Technician

Eaton Corporation•Sumter, SC

1d•$47,000 - $69,000•Onsite

About The Position

Eaton’s ARS division is currently seeking a Warranty Technician to join the team. This position is based at our Sumter, SC manufacturing facility. The expected annual salary range for this role is $47000 - $69000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: In the Warranty Technician role, you will resolve warranty claims and issues. You will be responsible for interacting with personnel inside and outside the plant including customers, satellites, distributors, assembly groups, supply chain, logistics, etc. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Essential Functions Include: Contribute to a safe, engaged, and inclusive work culture by complying with all safety requirements, including proper use of personal protective equipment and operation of equipment, and performing daily 5S duties. Troubleshoot and respond to warranty requests and authorize warranty charges appropriately. Contribute to ensuring lessons learned from warranty analysis are communicated to the appropriate internal and external personnel, this is critical to mitigate repeat exposure of customer complaint. Coordinate 3rd party electrical contractor services. Identify and analyze trends in Warranty instances and provide technical support to all internal department to maintain and improve overall outgoing product quality. Ensure compliance and assistance with adherence to the Quality Management System (ISO 9001) which includes following documented work instructions, proposing documentation updates based on process changes, clearly documenting warranty investigations and field actions. Adhere to established service level agreements regarding warranty complaint acknowledgement and responses. What will make you successful? The ideal candidate will work with a high degree of independence, making sound decisions while consistently focusing on achieving assigned goals and meeting internal / external customer expectations. Utilizing strong communication skills, you are able to effectively influence cross‑functional partners. The role requires working knowledge of basic electrical principles, ISO 9000, and the operation and functionality of Panelboard, Switchboard, and Fabrication processes. You will actively participate in quality-related problem-solving initiatives, applying strong analytical skills. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.

Requirements

High School Diploma or GED Equivalent from an accredited institution.
Minimum 3 years of experience with direct assembly and/or return materials processing of Panelboards / Switchboards
Experience reading technical blueprints or drawings.
Experience with Microsoft Office (Outlook, Word, Excel) and SharePoint.
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
No relocation benefit is offered for this position. Only candidates within a 50-mile radius of Sumer, SC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Nice To Haves

Associate’s Degree in Business or related discipline from an accredited institution
5 years of experience with direct assembly and/or return materials processing of Panelboards / Switchboards
Experience with Eaton systems including order entry (Vista), material management (DMM), Plant Order Manager (POM), WISPER, MRP/ERP (AS400), Quality Tool (MQ1), Bidman
Experience participating in Problem Solving and Rapid Improvement Events
Quality related experience including ISO 9001
Experience with Project Management.

Responsibilities

Contribute to a safe, engaged, and inclusive work culture by complying with all safety requirements, including proper use of personal protective equipment and operation of equipment, and performing daily 5S duties.
Troubleshoot and respond to warranty requests and authorize warranty charges appropriately.
Contribute to ensuring lessons learned from warranty analysis are communicated to the appropriate internal and external personnel, this is critical to mitigate repeat exposure of customer complaint.
Coordinate 3rd party electrical contractor services.
Identify and analyze trends in Warranty instances and provide technical support to all internal department to maintain and improve overall outgoing product quality.
Ensure compliance and assistance with adherence to the Quality Management System (ISO 9001) which includes following documented work instructions, proposing documentation updates based on process changes, clearly documenting warranty investigations and field actions.
Adhere to established service level agreements regarding warranty complaint acknowledgement and responses.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview.

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