WFH Member Services Manager

AO Globe Life•Nashville, TN

1d•Remote

About The Position

AO Globe Life is expanding its fully remote team and seeking experienced professionals who are ready to bring their leadership mindset and client-focused experience into a mission-driven organization. This opportunity is well suited for individuals with backgrounds in management, client service, consulting, or operations who want the flexibility of a remote environment while continuing to grow professionally. Our organization provides structured training, mentorship, and a supportive team environment designed to help professionals succeed while making a meaningful impact. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and provide support throughout the enrollment process. For more than 70 years, AO Globe Life has provided supplemental benefits to working families across the United States. We proudly serve union members, credit union clients, and veterans nationwide while offering meaningful remote career opportunities built on service, integrity, and long-term professional growth. If you are an experienced professional looking for a flexible remote opportunity where you can apply your leadership skills while helping families access important benefits, we encourage you to apply today and learn more about joining our team.

Requirements

Must be legally authorized to work in the United States
Reliable internet connection
Windows-based laptop or desktop computer with a functioning webcam

Nice To Haves

Prior experience in customer service, consulting, sales leadership, or client management is helpful but not required.

Responsibilities

Connect with individuals who have expressed interest in learning about benefit programs
Schedule and conduct virtual consultations with clients via Zoom
Guide clients through available benefit options and support the enrollment process
Maintain accurate and organized digital client records
Provide professional, client-focused support throughout the client experience
Participate in mentorship, leadership development, and team training sessions
Build long-term client relationships while contributing to overall team success