Workforce Development Program Coordinator

Goodwill Industries of Southeastern Michigan•Lambertville, MI

About The Position

The Workforce Program Coordinator is responsible for planning, organizing and overseeing a variety of service-related activities. This role involves coordinating service delivery, managing participant relationships and ensuring that all service commitments are met in a timely and efficient manner.

Requirements

High School diploma or equivalent
Have reliable transportation
Possess a current driver's license
Provide valid proof of insurance
Ability to drive from location to location
Have a cell phone
Exceptional customer service skills
Strong problem-solving abilities
Attention to details
Ability to handle multiple priorities and deadlines
Effective time management
Must be able to bend, stretch, reach, and lift to 40 pounds, walking or standing to a significant degree.

Nice To Haves

Bachelor's degree in human services or related field is a plus.
A diversified job experience is beneficial; experience working with persons with disabilities is helpful.

Responsibilities

Provide respectful, innovative, Person-Centered Planning services that maximize the attainment of goals, in an effort toward a lifestyle of self-governance and self-determination.
Conduct training sessions and workshops both in-person and virtually.
Coordinate and schedule activities to ensure timely and efficient delivery.
Develop and maintain positive relationships with participants, community partners and staff.
Serve as the primary point of contact for participants, addressing inquiries and resolving issues.
Track, enter, and maintain necessary documentation to be processed, filed, and/or submitted to Goodwill staff and appropriate partner organizations.
Serve as a liaison between community partners, employer, participants, and staff in such a way that Goodwill's mission and business needs are both met.
Work with referred participants to achieve their goals.
Ensures accurate and timely billing for service provided.
Coordinate and schedule service activities to ensure timely and efficient delivery.
Develop and deliver training programs for participants to enhance their skills and knowledge.
Ensure documentation and compliance with CARF standards.
Adjust working hours to include early and late meetings, work schedules, and contacts at various locations, or conferences and seminars as needed
Maintain and implement all applicable safety laws, regulations, and policies to include worksites and personnel working as agents of Goodwill Industries of Southeastern Michigan in community- based employment.
Ensure documentation and compliance with CARF standards.
Maintain applicable safety standards, rules, and regulations in areas of responsibility.
Have S.M.A.R.T objectives to drive performance and improve Goodwill's value to the community.
Work with integrity and provide exemplary customer services to internal and external stakeholders.
Have key metrics that drive performance taking a leadership role in maximizing the social and financial return of the community resources invested in Goodwill.
Utilize the resources of the organization in an efficient and effective manner.
Commitment to innovation, continuous learning, and leading change in creating community value.
Demonstrate a genuine interest in serving the needs of others and a positive attitude toward the community, co-workers, and individuals we serve. Represent the organization to the public with a courteous, helpful and business-like attitude.
Promote and demonstrate cooperation and teamwork.
Attend or conduct assigned weekly meetings.
Carry out additional duties as assigned by supervisor.
Contribute to Strategic Plan.