Workforce Development Support Coordinator

FeedMore Western New York, Inc•Buffalo, NY

About The Position

SUMMARY OF DUTIES: FeedMore’s Workforce Development program (RISE) is a free-to-trainees immersive job training program designed to help those who are chronically unemployed or underemployed find high-quality jobs with the potential for career advancement. RISE currently offers a 9-week Logistics program four times per year and a Culinary program consisting of 12-weeks of classwork and a 2-week internship three times per year. More programs are planned for the future. FeedMore WNY is seeking a full-time Workforce Development Support Coordinator to provide critical student supports to potential students, current students and graduates. The person in this new role will assist with: recruiting; applicant onboarding; helping students with life issues, including providing outside referrals; transportation; graduate follow up; data entry; program support (coordinating and shopping for supplies) and more. The ideal candidate for this position can serve as a peer advocate leveraging their lived experience and/or has a background in social work, not-for-profit coordination and/or has worked with similar at-risk populations.

Requirements

Bachelor’s degree in social work, human services or a related field preferred
Two (2) years of experience working with diverse at-risk populations, case management, social work and/or workforce training.
Working knowledge of available community resources and the ability to build on existing resource network.
Proficiency with Microsoft Office Suite; excellent verbal and written communication skills.
Solid organization skills with the ability to analyze information.
Strong communicator providing thoughtful follow-up and timely responses to all stakeholders.
Works independently and as a contributing team member.
Ability to relate to and work with a diverse trainee population.
Ability to have empathy for those that we serve while ensuring that they make progress towards self-sufficiency.
Ability to periodically work non-traditional work hours and work week; work setting varies from office, warehouse, commissary, and in the community.
MUST have a valid Driver’s License/be capable of lifting 35 lbs.

Responsibilities

Assists with the student recruitment process, including helping at tabling events and connecting with partners about upcoming cohort dates.
Reviews and replies to applicants. Schedules applicant intakes and drug screens. Enters background check data into a vendor website and checks on results, escalating any concerns to RISE instructors or the Chief Workforce Development Officer.
Beginning Summer / Fall 2026: Once FeedMore has completed the move from our current Buffalo locations to Camp Road in Hamburg, the person in this role will manage and drive the student shuttle (15-passenger van) between Camp Road and the downtown bus terminal (or other identified points) each day.
Helps students and graduates process life issues, brainstorming on solutions where appropriate and providing external referrals to wrap-around services where possible.
Provides case management for all current students. Follows up with students in crisis to help maximize each student’s chances of success.
Adds student data (e.g. demographics, contact info, intake documentation) to our case management software (Allco) and maintains database usefulness by regularly adding updates from other RISE staff (e.g., new certifications, test scores, copies of resumes, attendance lists, etc.).
Completes the 30-, 60-, 90-, 180- and 365-day follow-up with program graduates, with additional follow-ups as needed and escalation to other RISE staff as appropriate.
Assists the Chief Workforce Development Officer with creation of reports from the system (e.g. average starting pay, length of employment, promotions, etc.) to help demonstrate program success.
Assists with ordering and/or picking up supplies (e.g., breakfast snacks, gas cards, hygiene pantry items, textbooks, online training registrations, supplies for the culinary program, etc.).
Collaborates with existing employer partners to deliver their job postings to our student and graduate network.
Receives any employer feedback and shares it with the instructional staff and Chief Workforce Development Officer for awareness and potential action.
Serves as a back-up instructor for non-technical topics (e.g., resume building, conflict resolution) as capacity and skillset allows.
Assists with any and all mission work as needed and requested with some or no prior notice including, but not limited to: serving as a truck spotter, helping with Farm Market/Community Garden/Freight Farms/on and off-site food distributions, preparation of meals and serving home-delivered meals.
Completes all other duties as assigned in order to support RISE and FeedMore.