Workplace Experience Coordinator

ShopMy•New York, NY

21h•$60,000 - $80,000•Onsite

About The Position

We are looking for a polished, people-first Workplace Experience Coordinator to be the face of our NYC headquarters. This is a highly visible, in-person role that sits at the heart of our office - you'll be the first person employees, guests, and brand partners see when they walk through our doors. You will work closely with our Workplace Experience Lead to ensure the office runs smoothly day-to-day, from managing the front desk and welcoming visitors to keeping our pantry stocked and our common spaces looking their best. This is a role for someone who takes genuine pride in creating warm, organized, and elevated in-person experiences. This role requires full-time, on-site presence at our NYC headquarters from 8:30 AM – 5:30 PM, Monday through Friday.

Requirements

1–2 years of experience in a reception, front desk, hospitality, office coordination, or customer-facing role
Polished, professional presence with strong interpersonal and communication skills
Highly organized with a strong attention to detail
Proactive and resourceful — you don't wait to be told what needs doing
Comfortable managing multiple tasks simultaneously in a fast-paced environment
Genuinely people-oriented - you love creating welcoming experiences
Must be based in NYC and available to be on-site full time, 8:30 AM – 5:30 PM, Monday through Friday
High level of professionalism and discretion when interacting with external clients and guests

Nice To Haves

Background in hospitality, luxury retail, or premium brand environments
Experience with badge access or workplace management systems
Familiarity with a high-growth startup environment
Passion for workplace culture and in-person experience
Interest in the creator economy, fashion, or beauty industries

Responsibilities

Own the front desk experience - greet and check in all guests, candidates, and brand partners with warmth and professionalism
Serve as the first point of contact for visitors and clients, ensuring a best-in-class welcome experience that reflects ShopMy's brand
Manage badge access for employees, visitors, and contractors in partnership with Workplace Technology
Maintain the pantry, kitchen, and common areas - managing restocks, organization, and cleanliness throughout the day
Handle incoming mail, packages, and deliveries; coordinate outbound shipping as needed
Support the Workplace Experience Lead with day-to-day office operations and special projects
Assist with onboarding logistics for new hires, including workspace setup and coordination with IT
Help support internal events and team moments as needed
Maintain a tidy, organized, and welcoming reception area at all times
Proactively flag operational issues or supply needs to the Workplace Experience Lead