Workplace Experience Strategist

Balsam Brands•Redwood City, CA

15h•Onsite

About The Position

We are looking for a talented, organized, and people-focused individual to join our unique culture of teamwork and collaboration as a Workplace Experience Strategist. In this role, you will serve as the welcoming face of our Redwood City office while supporting day-to-day office operations, team member experience, and workplace logistics. You will manage a wide range of responsibilities, including front desk reception, office and facilities coordination, vendor partnerships, and internal communications. You will also play an important role in creating an engaging team member experience through event planning, seasonal programming, and thoughtful support for onboarding and office celebrations. We are seeking someone who is detail-oriented, thrives in a fast-paced environment, and can confidently multitask across shifting priorities. Strong written and verbal communication skills are essential, as you will partner with team members across the organization and serve as the go-to resource for office needs. This role helps set the tone for a warm, organized, and welcoming workplace. This position reports to the Director, People Experience. It is a full-time, in-office role based in Redwood City, CA, and requires working onsite five days per week.

Requirements

Minimum 2 years work experience
Excellent communication skills, both written and verbal
Outstanding organizational skills
Willingness to find solutions to problems
Welcoming and open presence
Ability to accept additional responsibilities and assist others as needed
Experience with MS Office suite (including Outlook, Word, Excel, and PowerPoint) and MS Teams
Experience with Zoom and Slack
Regularly lift and/or move items up to ten pounds
Occasionally lift and/or move items up to fifty pounds
This role requires a valid driver’s license and proof of insurance, as well as access to a dependable personal vehicle

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Welcome guests to Balsam Brands, serving as the first point of contact and creating a positive office experience
Answer and direct inbound telephone calls
Receive, sort, and distribute incoming mail, packages, and deliveries, including scanning documents for various teams
Process outgoing shipments and coordinate special mailings as needed
Check the Woodside Plaza mailbox weekly (and twice per week during In Season)
Provide general administrative support such as filing, faxing, word processing, and maintaining the front desk environment
Maintain organization and cleanliness of the office, including conference rooms, kitchen, and shared spaces
Manage office supply inventory, restocking snacks and essential materials while anticipating team needs
Oversee seating charts, desk assignments, and office norms, communicating changes clearly to team members
Coordinate facility repairs, routine inspections, and emergency maintenance in partnership with property management and outside contractors
Serve as the primary point of contact for office vendors and service providers (cleaning, security, printers, coffee service, parking, etc.)
Manage parking spaces and coordinate with external partners as needed, including towing and building management
Scan and deposit checks when required
Support a welcoming and engaging team member experience through planning and executing in-person and virtual events
Organize office lunches, happy hours, celebrations, volunteer opportunities, onboarding welcomes, milestone events, and seasonal gatherings
Support the strategy and execution of In Season perks and programming (October–January), coordinating with international counterparts and managing budgets
Support team gifting programs, including birthdays, anniversaries, sympathy and wellness gifts, and Benepass funds
Provide event logistics support, including catering, supplies, setup, and teardown for offsites and company trips
Offer basic graphic design support for event materials as needed
Assist with onboarding by preparing workspaces, assigning desks, issuing office access (keys/fobs), and coordinating with IT for equipment needs or shipping
Support offboarding processes, including equipment recovery and desk resets
Communicate office updates and announcements via email, Slack, and in-person as needed
Provide Zoom Room and meeting support when required
Assist with special projects, printing, packaging, and other operational needs as they arise
Maintain flexibility to occasionally work outside traditional business hours to meet vendors or respond to urgent facility issues

Benefits

Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance