Zero Suicide Intake Specialist

West Texas Counseling & Guidance•San Angelo, TX

2d•$16•Onsite

About The Position

The Zero Suicide (ZS) Intake Specialist plays a vital support role within WTCG’s crisis services team. This position serves as a primary point of contact for clients seeking or attending crisis appointments, providing compassionate and efficient administrative support throughout the Zero Suicide pathway. This role is essential in ensuring clients receive timely, well-coordinated care from initial contact through transition to ongoing services. The ideal candidate combines strong organizational and technical skills with a genuine commitment to supporting individuals experiencing mental health crises. This position is well-suited for individuals with experience in office administration, clerical support, front desk operations, medical receptionist duties, customer service, scheduling, and general administrative support. A high level of attention to detail, accuracy in data entry and a willingness and ability to collaborate in a team environment is critical to success in this role. A flexible schedule is required to meet organizational needs. Employees must adhere strictly to all privacy and confidentiality regulations, including HIPAA and applicable state guidelines. Regular and reliable attendance is required. This role also provides an excellent entry point into the mental health field, offering hands-on experience and opportunities for professional growth.

Requirements

Strong interpersonal skills and ability to work effectively within a team environment
Excellent verbal and written communication skills
Demonstrated empathy and compassion when working with individuals experiencing mental health challenges, including those in crisis
Ability to respond quickly to referral sources and facilitate timely access to care
Strong attention to detail, organization, and multitasking abilities
Self-motivated, dependable, and able to work with minimal supervision
Proficiency in Microsoft Office Suite, particularly Excel; working knowledge of Word, PowerPoint, and Outlook required
Ability to learn and effectively use an electronic health records (EHR) system
Must pass a comprehensive background check

Responsibilities

Serve as a primary point of contact for clients attending crisis appointments
Answer and triage calls on the crisis phone line, including calls from partner organizations
Schedule, reschedule, and cancel crisis, follow-up, and intake appointments
Provide a calm, compassionate presence for clients during high-stress interactions
Notify appropriate clinical staff during urgent or critical situations while maintaining professionalism
Coordinate with agency staff to ensure timely follow-up care and assignment to long-term providers
Verify insurance coverage and assist with identifying funding or grant eligibility for continued services
Process and review client documentation to ensure completeness prior to scheduling ongoing care
Maintain and update tracking systems and spreadsheets to monitor client progress along the ZS pathway
Collaborate with internal departments to support continuity of care
Manage therapist crisis standby schedules, including appointment coordination and changes
Perform accurate data entry and maintain client records in appropriate systems
Utilize standard office software and systems to support daily operations
Maintain positive working relationships with referral partners and community stakeholders
Adhere to all organizational policies and procedures
Perform additional duties as assigned
Maintain strict compliance with all applicable privacy laws and regulations, including HIPAA and the Texas Medical Privacy Act
Exercise discretion and protect sensitive client information at all times
Actively contribute to a collaborative, team-oriented environment
Support team cohesion through effective communication and cooperation