Automotive Intern - Customer Experience
About The Position
DCH Ford of Eatontown NOW HIRING Customer Experience Interns! Have you been thinking about getting into the automotive industry, but don't know where to start? Do you have a passion for customer service and problem solving? Are you looking to take the next step in your career with a Fortune 200 company? APPLY NOW to join one of Automotive News' recently voted Best Dealerships to Work For in 2025! At DCH Ford of Eatontown, we are dedicated to earning customers for life, taking personal ownership, improving constantly and having fun! With a network of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. This isn't a typical sales role - we are a one car, one price store, so the traditional back and forth of price negotiations is not involved. As a Customer Experience Intern, you would primarily be responsible for ensuring a pleasant shopping experience for each and every one of our customers by understanding their needs and budget, matching their needs to a new or pre-owned vehicle, and guiding them along the purchase process through vehicle delivery. This is a great opportunity to get your foot in the door with the automotive industry and begin a strong career!
Requirements
- Performance-minded, self-motivated individuals with the ability to set and achieve targeted goals
- Courteous and professional written and verbal communication skills
- A team player who is focused on providing top-notch customer service
- Ability to multi-task and stay organized in a fast-paced work environment
- Minimum 1-2 years in customer-facing retail, sales, hospitality, or similar roles
- Four-year Bachelor's Degree in business, marketing, or similar fields welcomed but not required
- Acceptable driving record and a valid driver's license in your state of residence
- High School graduate or equivalent, 18 years or older required.
Nice To Haves
- Four-year Bachelor's Degree in business, marketing, or similar fields welcomed but not required
Responsibilities
- Greet customers as they enter the showroom and offer assistance to understand their needs and present various vehicle options
- Maintain knowledge on current product offerings to adequately educate and guide customers through vehicle purchases
- Accompany customers on test drives to demonstrate vehicle features
- Complete vehicle delivery and serve as point of contact following purchase
- Uphold excellent customer service standard throughout shopping, purchase, and ownership processes
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
High school or GED
