Summer Intern - Customer Experience

Ametros • Wilmington, MA

9d • $21 - $23 • Hybrid

About The Position

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone. Job Summary If you're looking for an exciting opportunity to gain real-world work experience, Ametros, a division of Webster Bank's internship program delivers! High performing students entering their junior or senior year of undergraduate studies will have the opportunity to work side-by-side with Webster colleagues to gain valuable experience, knowledge, and skills. This internship program is designed to create a pipeline of candidates who may become Webster’s next generation of leaders. As an intern at Ametros, division of Webster Bank, you will experience an unforgettable summer of learning, networking, and fun, while gaining valuable experience that directly complements classroom studies. Every internship opportunity is structured to provide you with a meaningful experience, broad exposure to our corporate functions, and opportunities for mentorship and networking. Webster's internship will be demanding & rewarding and prepare you for your career ahead. Summer Intern Program duration: June 1, 2026 – August 7, 2026. (10 Weeks) Position: Summer Intern – Customer Experience As an intern you will be responsible for supporting the Member Experience team with a wide range of activities:

Requirements

• Current undergraduate student pursuing a degree in Business, Communications, Analytics, Psychology, Marketing, or a related field
• Strong verbal and written communication skills
• Ability to professionally handle sensitive feedback and assist in de-escalation efforts
• Basic proficiency with Microsoft Office (Excel, PowerPoint, Word, SharePoint)
• Detail‑oriented, organized, and committed to improving the member experience
• Ability to work independently and collaborate within a team
• Comfort working in a fast‑paced, data-driven environment

Responsibilities

• Assist with member outreach related to survey feedback
• Help gather, clean and organize (CSAT) customer satisfaction data
• Assist in identifying trends, patterns and potential root causes of member dissatisfaction
• Support preparation of reports and trend summaries
• Participating in team meetings and contributing to observations
• Support ad-hoc projects aligned with overall Member Experience goals
• Gain exposure to customer experience measurement
• Gain experience analyzing real customer satisfaction data
• Learn how data informs operational improvements
• Build communication and analysis skills

Benefits

• Develop professionally by actively participating in and gaining access to company-wide career and leadership learning initiatives
• Networking and social events with other interns
• Learning and skills building through weekly education sessions and activities
• Opportunities to meet with business professionals, leaders and early career professionals
• Mentor assigned to help guide your experience at Webster Bank/HSA Bank
• Future opportunities to interview for full-time positions post-graduation

What This Job Offers

• Career Level: Intern