Barista/ Pouring Barback- Gjelina LA

Gjelina Group•Los Angeles, CA

About The Position

As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, an ability to stay calm within a busy environment, and the ability to multitask and stay organized. Maintains the quality and integrity of all wine, beer, cocktails, and soft beverages produced at the bar and service stations. Responsible for the maintenance and cleanliness of the bar, including side work, stocking, polishing glassware, etc. General Attributes: To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind. To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues. To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done). To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance. To be flexible, responding quickly and positively to changing environments To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.

Requirements

Minimum 1-2 years restaurant or related experience (preferred).
Minimum 1 year coffee barista experience, required
Ability to understand and follow written and verbal instructions
Ability to use all relevant items of equipment
Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
Ability to use the restaurant point of sale and or reservation system
Ability to keep calm when faced with any unusual situations
Ability to perform the essential functions of the job
Knows basic math and measurements
Ability to take and follow direction
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem solving abilities, be self-motivated, and organized
Able to work in a fast-paced environment
Neat, clean, and professional appearance
Have flexible schedule, including weekends and nights
Exhibit a sense of urgency at all times
Willingness/ability to work on your feet for extended period time
Has a level of enthusiasm, self-confidence, and self-motivation .

Responsibilities

Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
Adhere to all health, safety, alcohol control and sanitation protocols
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes
Prepare and serve beverages that adhere to the company's freshness and quality standards ensuring that they consistently reflect the company's recipe and presentation standards
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information
Actively participate in coffee, tea, and wine tastings to further product knowledge and help identify any issues or deficiencies
Assist in the training and development of new staff
Attend training sessions to constantly advance education on coffee, tea, and merchandise, and espresso bar skills
Preparing and replenishing garnishes
Cleaning up messes
Escalates guest or event issues immediately to appropriate managers
Rotates bottled beer, and wine inventory.
Follows FIFO, first in first out process to keep perishable items fresh, including juices, fruit, wine and beer.
Assist staff or managers with operational service as needed
Completes monthly inventory of product according to standards & policies.
Keeps beverage back rooms organized and free of clutter
Prepares and cuts garnishes
Restocks all bar supplies at the opening and closing of each shift
Clean all bar surfaces during shift and end of the shift.
Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
Complete all assigned side work pre and post shift
Attend trainings and pre-shift meetings
Fully understand the floorplan, table numbers, and seat positions of the entire venue
Supporting the management team in all aspects of in-house service and events
Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
Assist others with stations when needed.
Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
Supporting the management team in all aspects of in-house service and events
Understand the right of way (guests, floor, kitchen, bar, and staff)
Performs other duties as assigned by supervisor / manager