BRANCH OPERATIONS SUPERVISOR

Golden Empire Mortgage Inc

4d • $65,000 - $72,800 • Remote

About The Position

Under general supervision of the Branch Manager, the Branch Operations Supervisor manages and directs the daily activities of the mortgage operations. Manages subordinate staff in the day-to-day performance of their jobs. Oversees all lending functions, which may include, funding, processing, and closing. Ensures efficient delivery of products and services to clients. Develops and implements policies and procedures. Extensive knowledge of department/branch processes.

Requirements

• High School Diploma or equivalent, minimum of 3 years Team Lead, Supervisory experience. Mortgage experience preferred.
• Computer literacy – Microsoft Office, Excel, Word.
• Organization, Planning, and Time Management
• Customer Service
• Professionalism
• Working knowledge of lending compliance and regulations.
• Oral and Written communication skills
• Maintain working knowledge of all company programs to ensure loans conform to requirements through the loan process and be able to answer questions as needed.
• Knowledge of FHA/VA regulations and investor underwriting guidelines.
• Operational knowledge of residential lending, including production and support functions.
• Ability to work independently and maintain confidentiality.

Responsibilities

• Manage daily team activities related to production and processing activities; ensure proper documentation, timely and accurate execution and effective resource allocation. Direct team in executing complex transactions, projects management and the resolution of business problems.
• Coordinate and administer assignments, monitor team progress, and maintain schedules. Develop team members and provide ongoing professional guidance and direction. Creating a clear work flow for Loan Openers, Loan Originators, and Processors to follow.
• Hire, train, coach, discipline and exit team members.
• Ensure all regulatory and compliance requirements are met as well as standards are understood by the staff in order to prevent delays and other issues with loans.
• Provide training and guidance to employees related to disclosures, use of internal company systems, and branch logistics and procedures.
• Resolve issues related to loan files, as well review and approve files and supporting documentation for completeness.
• Identify and stay current on changes in the mortgage industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements.
• Perform other duties as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees