Claims Intern
About The Position
The Summer Claims Intern role exists to support the Claims team with file reviews, documentation, data gathering, and operational tasks that improve accuracy, efficiency, and service quality. Interns gain exposure to core claims processes, systems, and special products such as AI assisted tools and SmartComm, while freeing experienced adjusters to focus on higher complexity work. The current structure remains appropriate for future needs, though continued evolution toward project-based work, workflow analytics, and increased use of AI and SmartComm capabilities can further enhance the internship’s value and better align it with our modern claims environment. Work Arrangement: Employees who live within 30 miles of the TMG home office are expected to follow a hybrid or in-office schedule. The initial training period may require additional in‑office days.
Requirements
- Current student pursuing a Bachelor’s degree (e.g., Business, Finance, Risk Management/Insurance, Data/Analytics, Communications, or related).
- Strong attention to detail, organization, and follow‑through; able to manage multiple tasks in a fast‑paced environment.
- Clear written and verbal communication skills; comfortable summarizing information for different audiences.
- Proficiency with Microsoft 365 (Excel, Outlook, Teams, Word); willingness to learn new tools (e.g., SmartComm, AI‑assisted features)
- Coursework or experience related to insurance, claims, data analysis, or process improvement.
- Familiarity with workflow tools, templated communications, or content management systems.
- Curiosity about how AI can enhance consistency, speed, and quality in operations.
Responsibilities
- Support claim file handling: conduct file reviews, verify documentation completeness/accuracy, and prepare summaries to assist adjusters.
- Operational documentation: organize artifacts, update trackers, and maintain process or workflow materials.
- Data gathering & light analysis: compile data sets that inform decision‑making and workflow improvements; assist with ad‑hoc reporting.
- AI & SmartComm enablement: learn and apply AI‑assisted tools and SmartComm features to increase throughput and consistency of communications.
- Project support: contribute to targeted projects aligned to modern claims operations (process improvement, workflow analytics, tool adoption).
- Cross‑team collaboration: partner with adjusters, leaders, and occasionally interns in other departments on shared initiatives.
Benefits
- Competitive Pay: Interns earn hourly wages while gaining hands-on experience.
- Mentorship Programs: Pairing interns with experienced professionals.
- Networking Events: Intern mixers, speaker series, or meet-and-greets with executives.
- Volunteer Opportunities: Organized events for community service.
- Real projects: Interns contribute to meaningful work, not just observe from the sidelines.
- Free Lunch: On-site cafeteria available Tuesday-Thursday.
- Balanced Schedule: A 39-hour work week designed to support productivity and well-being.
- Competitive base salary plus incentive plans for eligible team members
- 401(K) retirement plan that includes a company match of up to 6% of your eligible salary
- Free basic life and AD&D, long-term disability and short-term disability insurance
- Medical, dental and vision plans to meet your unique healthcare needs
- Wellness incentives
- Generous time off program that includes personal, holiday and volunteer paid time off
- Flexible work schedules and hybrid/remote options for eligible positions
- Educational assistance
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What This Job Offers
Career Level
Intern
