Convention Services Manager - Aria

MGM Resorts International

5d • Onsite

About The Position

The Convention Services Manager oversees the full coordination of conventions and meetings, serving as the primary liaison between clients and all hotel departments to ensure seamless planning, setup, and service. This role manages operational functions, guest service delivery, and on‑site client needs while fostering a collaborative, high‑performing team environment.

Requirements

• 1+ years of prior relevant experience required

Nice To Haves

• 4+ years of prior relevant recent experience in hotel and/or banquet operations preferred

Responsibilities

• Assumes the role of the main point of communication between the client and all departments within the property both in pre‐ planning and on‐site.
• Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
• Manages the delivery and measurement of guest service within assigned department(s) consistent with the company core service standards and brand attributes.
• Works directly with clients on room set‐up, décor, cost and billing details and other requirements pertinent to their program.
• Ensures that necessary meeting facilities are reserved where applicable.
• Hosts prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows.
• Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed