Convention Services Manager

Millennium Hotel and Resorts • Durham, NC

2d

About The Position

Millennium Hotels and Resorts is a Hong Leong subsidiary of Singapore-listed global real estate company City Developments Limited (CDL). Headquartered in Singapore, Millennium Hotels and Resorts is Singapore’s largest homegrown operator of international hotel brands spanning 4 continents and 80 strategic destinations. With a portfolio that includes timeless masterpieces to lifestyle properties, Millennium Hotels and Resorts comprises of the brands: The Biltmore, Grand Millennium, Millennium, M Social, Studio M, M Hotel, Copthorne and Kingsgate. The group also has a specially curated selection of uniquely inimitable properties under Leng’s Collection, which has been put together by our chairman, Mr. Kwek Leng Beng.
At Millennium Hotels and Resorts, we pride ourselves on creating spaces that inspire our guests and ensure exceptional service. As part of our commitment to excellence, we are looking for dedicated professionals to join our team and contribute to our mission of providing memorable experiences. Our workplace fosters collaboration, accountability, and a culture of continuous improvement.
Millennium Durham Hotel | Durham, NC
If you love running events that feel effortless to guests (even when they’re not), this role is for you. The Convention Services Manager (CSM) is the main point of contact for group and event clients after the contract is signed, guiding planning through on-site execution. You’ll also support local sales with site tours and relationship-building to help grow meetings and social business.

Requirements

• 2+ years in hotel events, convention services, catering, banquets, or similar.
• Strong communication, organization, and attention to detail.
• Comfortable juggling multiple events and working flexible hours.

Nice To Haves

• Delphi/FDC, Opera, and knowledge of the Durham/Triangle market.

Responsibilities

• Manage assigned groups/events from turnover to completion.
• Lead client planning calls and produce clear, accurate BEOs/event resumes.
• Coordinate with Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and AV.
• Be on-site for key functions, handle changes fast, and keep service strong.
• Support site inspections and light local outreach to businesses, planners, and community partners.
• Track leads/follow-ups in the CRM and help identify rebook/upsell opportunities.

Benefits

• Medical, Dental, and Vision insurance
• Company-paid Life and AD&D insurance
• Short-Term and Long-Term Disability coverage
• 401(k) retirement plan with company match (if applicable)
• Paid Time Off and Paid Holidays
• Hotel room discounts across the global Millennium Hotels & Resorts portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed