Customer Service Manager - Manufacturing Facility

CP Flexible Packaging•York, PA

2d•Onsite

About The Position

Garlock/CP Flexibles is a successful and fast-growing essential manufacturing company that uses an impressive array of digital pre-press and wide-web flexographic printing capabilities and extrusion and adhesive laminators to produce creative flexible packaging solutions for our customers. With a primary focus on serving the food industry, we specializes in roll stock, pouches, re-sealable packaging and shrink sleeves. With 11 current locations across North America and growing, Garlock/CP Flexibles is one of the top 15 flexible packaging companies in the U.S.. Job Summary : Manage Customer Service and support staff employees in our manufacturing environment. This includes oversight and coordination of the customer order entry and new business on-boarding processes while insuring that organizational goals and objectives are being met by exceptional Customer Service.

Requirements

Proficiency in Microsoft Office package software is essential.
Excellent communication skills, both verbal and written
Excellent time management skills.
Excellent attention to detail is essential.
Multiple years of experience in a Customer Service role
Experience managing people
Ability to work well in a team environment
Must demonstrate the ability to maintain confidentiality of information to Company and Federal standards.
Must be able to adapt to changes in the work environment, manage competing demands and be able to deal with frequent change, delays or unexpected events.
Must be dependable and work within Company conduct standards; consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Responsibilities

Work with sales, graphics, scheduling, and other internal departments as needed to insure of the timely processing of customer orders and inquiries.
Establish and publish processes and procedures as needed
Support sales by participating in conference calls and customer visits
Train, develop and coach employees to project a positive and cooperative attitude during interactions with both internal and external customers.
Allocate resources and take an active role on the Recall Team as liaison with Customer.
Report monthly to senior management
Resolve interpersonal issues within department to eliminate escalation
Manage performance & salary reviews
Coordinate with other departments to set procedures and processes
Special projects as necessary