Customer Service Rep. (Manufacturing)

Airtech International • Huntington Beach, CA

2d

About The Position

ABOUT AIRTECH: Airtech is a family-owned, community focused, global leader founded in 1973. We are the market leader in materials used in the manufacturing of high-performance composite parts. Our products are used by the aerospace, automotive, marine, green energy, and recreational sports industries to create cutting edge lighter, stronger, and greener components. JOB SUMMARY: The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.

Requirements

• Strong written communication skills with the ability to compose correspondence and create basic Excel worksheets.
• Proven time-management skills, including the ability to prioritize and handle multiple tasks efficiently with close attention to detail.
• Able to work both independently and as part of a team, with a high level of reliability.
• Requires typing proficiency of 40+ WPM and solid math skills.
• High school diploma or GED equivalent required.
• 2+ years of relevant work experience.
• Familiar with data entry and ERP systems (Microsoft Navision/ Microsoft Dynamics 365 Business Central preferred)
• Open to travel for training and relationship-building if applicable.

Nice To Haves

• Some college preferred but not required.

Responsibilities

• The primary responsibility is to deliver excellent service to all customers.
• Supply product pricing, availability, and lead times within predefined criteria.
• Manage a Customer Portfolio of diverse domestic and/or international accounts.
• Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
• Manage order changes, adjustments, cancellations, credits, and return authorizations.
• Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
• Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
• Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
• Assist Shipping and Logistics teams with domestic and international order fulfillment.
• Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
• Perform additional tasks and responsibilities as given by the supervisor.

Benefits

• Working for Airtech means being part of a global family that believes in long-term employment and promoting from within, along with personal and professional development.
• Airtech offers a competitive compensation package which includes medical/dental/vision benefits, paid vacation and holidays, and a company-funded retirement plan.
• We put safety first to ensure we can all go home to our families after producing the best quality product in the most efficient way possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED