68047908 - DISTRIBUTED COMPUTER SYSTEMS ANALYST

State of Florida•Boca Raton, FL

About The Position

The Agency for Health Care Administration is seeking a qualified candidate for the position of Distributed Computer Systems Analyst within the Division of Information Technology (IT), Bureau of Customer Service & Support (CSS). CSS is committed to supporting the Agency's mission by providing high-quality customer service and enterprise-wide integrated desktop solutions with Help Desk and on-site user support. CSS also administers the Microsoft SharePoint platform for the Agency. CSS continually endeavors to improve the quality of the services offered and implements new technologies to support Agency business unit needs. This position is responsible for coordinating the use, maintenance, and upgrading of personal computers, mobile devices, and networked multi-function copier/printer/scanner/fax devices within a multi-bureau area office. This position reports directly to the System Project Administrator who manages the area offices. The incumbent will resolve or coordinate the resolution of equipment and software problems. The incumbent, if a need is identified, will assist area office management in the evaluation of software and hardware that may facilitate more efficient business operations. Travel may be required, dependent upon budgetary limitations. This position performs the installation, configuration, administration, and maintenance of hardware and software for the area office personal computers and LAN components. Review and evaluation of new technology and components may be requested or required from time to time. This position serves as the liaison between the Division of Information Technology, Bureau of Customer Service & Support, and the area office agency staff in matters relating to day-to-day personal computer operation. Day-to-day operations include diagnosing and resolving hardware and software problems and arranging for warranty service when available. These efforts shall be coordinated with the Systems Project Administrator for area office operations as necessary. This position will maintain an accurate inventory of all personal computers. This is achieved by ensuring a regular and periodic connection of such equipment to the AHCA network to activate the automated software inventory. The incumbent will participate in professional development activities, dependent upon existing budget opportunities. This position has been identified as mission-essential. The incumbent in this position may be required to work during the weekend or on holidays. In addition, mission essential personnel will be required to work during disasters, to include but not limited to, work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency work may involve the incumbent working in another county or staffing location to assist other State Agencies with emergency work. Emergency duties may include, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. The incumbent will complete AHCA IT Information System Development Methodology (ISDM) documentation as needed for system documentation purposes. Perform other duties as required.

Requirements

Knowledge of Microsoft Operating Systems and Microsoft Office Applications.
Ability to upgrade and migrate operating systems and software.
Knowledge of encryption, VPN, cellular voice and data, wired and wireless networking,
Knowledge of Microsoft Active Directory, desktop computer and peripheral support, maintenance, and troubleshooting.
Ability to communicate well and demonstrate excellent writing skills
Ability to travel with or without accommodation.
One year of experience troubleshooting PCs, printers, and network connectivity issues.
One year of experience troubleshooting mobile devices.
One year of experience troubleshooting VPN connectivity issues.
One year of experience with Microsoft Windows 10/11.
One year of experience with Microsoft Office 2016/365.

Responsibilities

Coordinating the use, maintenance, and upgrading of personal computers, mobile devices, and networked multi-function copier/printer/scanner/fax devices within a multi-bureau area office.
Resolving or coordinating the resolution of equipment and software problems.
Assisting area office management in the evaluation of software and hardware that may facilitate more efficient business operations.
Installation, configuration, administration, and maintenance of hardware and software for the area office personal computers and LAN components.
Serving as the liaison between the Division of Information Technology, Bureau of Customer Service & Support, and the area office agency staff in matters relating to day-to-day personal computer operation.
Maintaining an accurate inventory of all personal computers.
Completing AHCA IT Information System Development Methodology (ISDM) documentation as needed for system documentation purposes.

Benefits

Health insurance (i.e., individual and family coverage) to eligible employees
Life insurance; $25,000 policy is free plus option to purchase additional life insurance
Dental, vision and supplemental insurance
State of Florida retirement options, including employer contributions
Ability to earn up to 104 hours of paid annual leave as a new employee with the State of Florida
Ability to earn up to 104 hours of sick leave annually
Nine paid holidays and 1 personal holiday each year
Opportunities for career advancement
Tuition waivers (accepted by major Florida Colleges/universities)
Student loan forgiveness opportunities (eligibility required)
Training opportunities
Flexible Spending Accounts
Shared Savings Program for select medical services
Lower copays for prescription drugs
Health and Wellness discounts