DISTRIBUTED COMPUTER SYSTEMS ANALYST - 73003389

State of Florida • Tallahassee, FL

2d • Onsite

About The Position

This a Distributed Computer Systems Analyst position, located in the Information Systems Program in Tallahassee, FL. We are seeking a reliable and customer-focused Desktop Support Technician to join our IT team. This entry-level role supports end users with basic technical issues across hardware, software, and connectivity.

Requirements

• Three years of experience working with computer hardware, software and/or networking systems
• Experience using Windows, O365 Administration
• Experience with remote support tools and basic networking concepts
• Experience troubleshooting routine technical issues and following documented procedures

Nice To Haves

• Experience working with Microsoft SCCM
• Experience working with Active Directory
• Experience with the setup, deployment, and installation of desktops and laptops
• Experience working Remote Desktop support
• Experience working with multi-factor authentication tools
• Experience working with cyber security protocols

Responsibilities

• Respond to incoming support requests via ticketing system, phone, and email
• Troubleshoot complex hardware, software, and network issues
• Install and configure software applications and updates
• Provide excellent customer service and document resolutions

Benefits

• health insurance
• life insurance
• tuition waivers
• paid sick and personal leave
• paid parental leave
• 10 paid holidays annually
• retirement savings
• vision and dental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed