Executive Assistant, Membership & Engagement
About The Position
America’s Credit Unions is a leading company in the Financial Services Trade Association sector, known for our advocacy on behalf of all Credit Unions. We fuel our employee’s professional growth at every level, stand committed to the financial well-being of every member and champion the credit union story at every turn. We are seeking a highly organized and proactive Executive Assistant, Membership & Engagement to provide administrative and operational support to the Chief Membership & Engagement Officer.The Membership & Engagement division is on the front line of our members’ experience and strive to build meaningful, high-impact relationships across the credit union movement. As a part of this team, the Executive Assistant is committed to our member-centric focus and thrives in an environment where engagement and service excellence is the standard. This position is a Hybrid role based in Washington, DC.
Responsibilities
- Provide direct executive support to the Chief Membership & Engagement Officer (CMEO).
- Maintain the CMEO’s calendar, including scheduling meetings, events, and travel arrangements. Exercise discretion in committing time and evaluating needs.
- Manage correspondence for the CMEO, proactively and independently responding to messages on their behalf.
- Draft, review, and send communications on behalf of the CMEO, as needed.
- Determine priority of matters of attention for the CMEO; redirect matters, or handle matters personally, as appropriate.
- Keep CMEO advised of time-sensitive and priority issues, ensuring appropriate follow-up.
- Schedule division meetings; assist in the meeting preparation, including meeting logistics, preparing PowerPoint or other materials, distributing agendas, etc.
- Prepare, reconcile, and submit invoices and expense reports.
- Manage the mailings of letters and packages.
- Maintain electronic filing and organization systems, ensuring understanding and usage across the division.
- Maintain confidential and sensitive information.
- Attend meetings and take notes of discussion and prepare minutes and summaries, as needed.
- Play a key role in the coordination of staff efforts within the division and across the organization.
- Collaborate with the Executive Support for other members of the Executive Leadership Team to ensure consistent support and alignment.
- Complete a variety of special projects, including PowerPoint presentations, financial spreadsheets, agenda materials, etc.
- Independently develop and implement administrative procedures within the Membership & Engagement division to achieve efficiencies and ensure processes operate smoothly.
- Support the Membership & Engagement Leadership team, as needed.
- Partner with Data Strategy & Systems, Leagues & Industry relations, Member Councils, Member Engagement & Service, and other teams across America’s Credit Unions to support the needs of the Membership & Engagement division.
- Liaise with vendors or outside entities to support the work of the Membership & Engagement division.
- Understands the importance of a member-centric focus and is committed to the standards of excellence in engagement and service.
- Provide support for internal and member-facing activities and events such as all-staff meetings, team outings, conferences, etc.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
